The AC adapter cable and power cables may get frayed or cut, and wires may become exposed at either end of the cables. This may be due to the way the cable is wrapped around the AC adapter, or if the cable is subject to undue stress. If the damage is severe enough to expose wires, you should discontinue using the AC adapter. To check the AC adapter, cables, and adapter port on the laptop for any damages:
CAUTION: Dell recommends using only Dell branded AC adapters that are compatible with your laptop. Dell does not recommend using third-party AC adapters or batteries on a Dell laptop.
- Unplug the AC adapter from the wall outlet.
- Unplug the AC adapter from the laptop.
- Check the AC adapter and cables (including the power cable) for signs of physical damage or overheating.
- Check if the pin inside the plug or adapter port is bent, broken, or damaged.
Warning: Grasp or hold the plug and not the cable while disconnecting the AC adapter from the laptop.
Warning: Dell AC adapter works with electrical outlets worldwide. However, power connectors or power strips may vary among different countries.
CAUTION: If the AC adapter or cables are damaged, discontinue using the AC adapter immediately.
To learn more, see the Dell knowledge base article Identify AC Adapter Damage on Dell Systems.
Figure 1: Frayed cables
Figure 2: Exposed wires
Figure 3: Cut cable
Figure 4: Pin that is bent or broken
If you notice damage, contact Dell Technical Support for repair options. If you do not find any damage, go to the next step.