Definition: A holistic management process that identifies potential threats and their impacts to the business operations of an organization. It examines what the impacts of those threats are if they are realized, on the organization and provides a framework to ensure organizational resilience with built-in capabilities, prepared to effectively safeguard the interests of stakeholders, brand reputation, and other value-defined activities. Show Business continuity management, is a specific type of the overall risk management process designed to address the threat of disruptions to business activities or processes. It combines the various disciplines of:
BCM involves the creation and validation of business continuity plans (BCPs) to ensure your organization is capable to respond to and recover from potential threats as efficiently and effectively as possible. Maintaining BCM ensures an acceptable level of service throughout a disruptive incident that helps to preserve corporate reputation, and ultimately, revenue. By demonstrating that effective business continuity measures are in place, can impact an organizations insurance premiums and provide new contract opportunities. USE CASE: BCM / BIA Proactive complianceOur process methodology and support for business rules and risk/control management allows for effective process design that has all the appropriate checks and balances. Create portable process manuals / BCPsAbility to generate a complete output of your processes and all related information that is ready for print. This makes for an excellent collaborative tool and allows your agents to share information more widely. Ensure transparencyKnow where resources are being used and maintain efficient work habits by planning well in advance. Implement standard methodologiesAvoid the need for continual trial and error in improving your agency’s operational efficiency; get a head start by taking advantage of industry standards. Encourage collaborationBy uniting goals and creating a common framework for your agents, they will be able to cooperate at a previously unattained level. Manage workflowIntegrate your people, processes, and technology by taking advantage of our workflow engine to deliver work to where it is needed and keep all employees up to date with the most important priorities. Business Continuity Management (BCM) Process Management At the core of Enterprise Process Center® is a centralized repository that stores and manages processes and related information within a user-friendly and intuitive environment. EPC links together all complex artifacts of an enterprise: objectives, processes, procedures, employees, departments, customers, suppliers, systems, policies, documents, rules, risks, controls, capabilities and performance indicators and ties them all together as puzzle pieces forming a 360 degree blueprint of the organization’s architecture. Key Features:
Role and Asset Management Controlling the operation (e.g. acquisition, ongoing maintenance) as well as renewal and future disposal of organizational assets are all part of the role & asset management process. The benefit to any organization is in the improvement of delivery potential of all assets, while minimizing both costs and risks involved. Competent maintenance and efficient deployment of systems, personnel and processes, using the asset management process, will result in a positive capital overview of the asset lifecycle. By using the RASCI-VS matrix to assign responsibilities, individuals can better understand what is expected from them and see which assets have been made available to them. This will increase employee accountability. Key Features
Business Impact Analysis (BIA) Business Impact Analysis (BIA) is usually a core requirement for proactive business continuity planning (BCP), not only to understand the key risks and functions of your organization but also to set the priority of systems to bring back to full recovery in case of a disaster. EPCs BIA solution provides a comprehensive proactive multi-factor process impact analysis. The full scope of BIA covers much more than that and can be extended to include any of your own attributes. EPC supports User-defined attributes (UDAs) that can be used to extend any module. Key Features:
Business Continuity Planning (BCP) BCPs are a vital part of any organization. Disruptions and threat impact businesses with major losses in revenue and higher costs that will negatively impact profitability. Relying solely on insurance will not work as it will not cover all costs related to operations and customers who move to your competition. BCPs are created in advance for this purpose and involve key stakeholders and personnel. From minor to catastrophic, business are prone to a variety of potential disasters. Business continuity planning’s purpose involves assisting company’s to continue to operate in the event of major disasters (fire, flood, financial or system breach, pandemic etc.). BCPs are not the same as disaster recovery plans (DRPs). A DRP is focused on IT systems recovery after a crisis only, while a BCP involves addressing disaster loss mitigation and recovery for the entire organization.
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BCPs and Disaster Recovery Plans: Simulation and Execution Disaster simulations are an excellent way to validate disaster recovery procedures and resources in order to return to a successfully recovered state. This includes recovery sites and backup systems allocated for business continuity work and disaster recovery. These simulations will involve running a wide variety of disaster scenarios potentially possible in each location. The goal is to restart the technologies necessary to maintain business operations quickly and effectively. This process will also determine if staffing levels will meet the DR plan’s proper execution.
Disaster recovery simulation and execution checklist
Action Item Management In management, an action item is a documented event, task, activity, or action that needs to take place. Action items are discrete units that can be handled by a single person. Action items are usually created during a discussion by a group of people who are meeting about one or more topics and during the discussion it is discovered that some kind of action is needed. The act required is then documented as an action item and usually assigned to someone, usually a member of the group. The person to whom the action is assigned is then obligated to perform the action and report back to the group on the results. Key Features:
Mass Notification Management Notification Management helps you ensure accurate delivery of important information to the right person at the right time, without depending on employees to take action. Key Features:
Risk Management Enterprise Process Center® (EPC) facilitates organizations to be proactive vs. reactive when it comes to risk control and process risk management strategies. Not only is risk management important to protect against disaster striking, but by integrating controls into daily operations you can ensure that quality standards are met and customer satisfaction is maintained. Additionally, there is nothing greater than the cost of “non-compliance”, hence, comprehensive risk and process transparency is a necessity to comply with laws and regulatory requirements such as Sarbanes Oxley, Basel III, IMF, HIPAA, FDA, ISO 15000, among others. Key Features:
Control Management: Risk Mitigation Strategies EPC offers within a single collaborative platform an area where analysts can identify, assess and prioritize risk mitigation plans, and auditors can schedule then execute control audits and implement corrective action plans based on test results. Furthermore, by identifying key risk and control indicators and quantifying threshold limits; management can monitor measures to ensure policies are enforced and standards are maintained. Key Features:
Documents & Records Management It is nothing short of a challenge, if not near impossible, to maintain a paper-based ISO compliant document system today. Cumbersome, error prone and time-consuming would be the systems feature-set. Your productivity would increase significantly by automating all repetitive tasks associated with QMS document management. EPC’s BCM adds clear visibility into the document lifecycle and will proactively monitor your organizations workflow status while equally improving the quality system efficiency. Teams dispersed geographically, are now able to connect, collaborate, co-author, proof-read, revise, comment and sign documents – all done electronically and securely within the system. Auto email notifications and read receipts support the systems expediting distribution process throughout the organization. Automatic document retention, printing, periodic reviews, and archiving are all in full compliance and controlled using USFDA 21 CFR part 11 encryption, making audits and quality inspections worry free. Additionally, your BCM solution provides the secure storage, and management required to maintain accurate and up-to-date Business Continuity Plans that are electronically approved using eSignature; with all documents being downloadable as files. Key Features:
Powerful Document Search by:
Business Continuity Management and Compliance We understand that the requirements placed on organizations in terms of compliance are very high and that ISO9000, ISO13845, ISO17025, ISO27001, and SOC 2 for example, is an essential part of that program. By using our Integrated Management System BCM solutions, your company gains the preparedness, accountability and consistency that will give you a cutting edge over your competition. Our tools ensure full visibility and tracking from end-to-end, all the way from the creation and amendment of a regulation to the approval and revision of the content through to the update and retraining of employees for standard operating procedures (SOPs). We see the full lifecycle management as moving parts of a complete ecosystem providing a unique approach that combines regulatory requirements, documents, processes, work instructions, and governance. ISO 27000 ComplianceOur approach can help with all regulations and compliances related to business continuity planning and disaster recovery (such as ISO 27001 among others). Manage ContentManage the individual pieces of information, assign owners, and ensure governance through approval cycles, and change requests. Digital SignatureWe fully support digital signatures of all IMS repository content to ensure that the audit trail of all content is secure, time-stamped, with accurate and complete copies of records available for inspection throughout the retention period. Ensure TransparencyFull visibility to understand where records are used and their applicability. You can also maintain digital content with clear accountability, including roles and responsibilities. Conduct Impact AnalysisAnalyze your records for downstream impacts, and analyze the potential impacts on policies, SOPs, business units and related records. Digital SOPsGenerate complete customizable output of processes and related records such as regulations in a ready-to-print and exportable Word format. You no longer need to manage SOP on paper! The digital SOP is in-sync all the time. Approval and Governance WorkflowIntegrated and embedded approval workflows to ensure strict control over the change of your records, including validation of changes, evaluation of impacts and highlighting changes. Encourage CollaborationBy uniting goals and creating a common framework for your teams, they will be able to cooperate strategically, create change requests, and assign tasks to implementers. ISO 27001 Cloud-solutionAs part of our ongoing commitment to compliance and ensuring that our clients meet their regulatory requirements, we are always on the lookout for ways to help our clients attain and maintain full compliance. Interfacing is ISO 27001 certified and we are partnering with Amazon Web Services (AWS) for cloud-hosting since their commitment to compliance is proven, with global data centers compliance to SOC 1 Type II and ISO 27001. For more information on AWS compliance for ISO 18345, FDA QSR and GxP, please refer to their compliance program. Why Interfacing? Your Interfacing team of professionals has a deep understanding of what is involved in Business Continuity Management. The creation and validation of business continuity plans (BCPs) ensures your organization will be capable to respond to and recover from potential threats as effectively as possible. Life Science & PharmaceuticalBy adopting a strong, process-centric culture, your company can smoothly transition from chaotic and ad hoc management systems to a smooth running regulatory compliant operation. Medical Device Technology QMSEvery aspect of the medical technology process must be controlled and monitored as per ISO 13845 and US FDA QSR requirements. Read more here. Gain Agility with the Digital Business PlatformInterfacing’s Low-Code Rapid Application Development software solution provides all the tools to create and deploy Custom, Scalable, Secure and Mobile ready Applications in days vs. months! Read Our BlogsTake a moment to read blogs about GXP, Regulatory Compliance, today’s trends, and much much more! Discover how your organization benefits from an Interfacing Business Continuity Management focused solution. A key differentiator of Interfacing to other digital and business transformation consulting firms is that Interfacing offers its own innovative technology solution in support of transformation programs. Interfacing’s BCM supported solutions deliver the transparency required to reduce complexity, improve execution and facilitates agility and change. Interfacing’s flagship integrated management system solution is a one-stop-shop for managing transformation programs. We know it’s a very competitive environment out there. It is for that reason our strength is in our commitment to maintain flexibility throughout the project lifecycle whether it is in our innovative products or in our team of experts. Try It Now For Free! Document, improve, standardize, and monitor your business processes, risks and performance with Interfacing’s Business Process Management Software (BPM Software) the Enterprise Process Center®! What is the difference between a BCP and a DRP?Business continuity focuses on keeping business operational during a disaster, while disaster recovery focuses on restoring data access and IT infrastructure after a disaster.
What is the difference between a BCP and a BIA?BCP plans describe what steps to take in the event of an outage or disruption pertaining to a critical system, function or process, whereas the BIA identifies what our critical systems, processes and functions are and how quickly they need to be recovered or restored in the event of an outage or disruption.
How does a business impact analysis BIA provide useful information for the BCP and DRP?One BIA is typically conducted to provide data to prepare both a DRP and BCP. The BIA identifies the critical business processes, the technologies needed to support them, the employees needed to recover the business and the facilities required to support the business.
What is the relationship between business impact analysis a disaster recovery plan and business continuity management?A business continuity plan (BCP) describes what steps must be taken in case of an outage or disruption, whereas a BIA identifies the risk that could prompt the outage as well as the critical business functions that could be impacted by the outage and prioritizes these for recovery.
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