a. uniformity of input a. high customer contact a. independent processing. Ans:The four conflicting goals balanced by Service ooperations
include:
a. Tangible product a) inseparabilityS.No.
Manufacturing Operations
Service Operations
1.
Manufacturing operations produces tangible output (ie; which can be physically seen) from the the conversion process.
Service Operations produces intangible output( ie; which cannot be physically seen) from the conversion process.
2.
The output from the manufacturing operations can be consumed over a longer period of time.
The output from the service operations is consumed immediately.
3.
Manufacturing Operations are generally based on capital intensive technique as they use more capital(ie; more use of machines and equipments) and less labour.
Service Operations are generally based on people intensive technique as they use more machines and equipment than machines and equipments.
4.
In manufacturing Operations, there is no need to contact customer frequently and no need of customer’s participation.
In service operations, there is need to contact customers frequently and need of customer’s participation as without customer contact no service can be generated.
5.
In order to measure the performance of the manufacturing operations, sophisticated methods are used.
In order to measure the performance of the service operations, simple methods(fast and easier) are used.
6.
Manufacturing operations covers large area as they produce goods for local level, national level or international level.
Service Operations covers small area as they generally provide services for local people.
7.
Manufacturing operations which includes production of goods and services are generally technology based.
Service operations are mainly knowledge and skill based but sometime technology is also required to produce services.
Manufacturing and Service Operations FAQs
Which is not an area of significant difference between manufacturing and service operations?
b. forecasting demand
c. customer contact
d. labor content of jobs
e. measurement of productivityWhich of the following is
not a characteristic of service operations?
b. high labor content
c. intangible output
d. easy measurement of productivity
e. low uniformity of inputAccording to PCN analysis, service operations exist only within the area(s) of:
b. independent processing
and surrogate interaction.
c. independent processing and direct interaction.
d. surrogate interaction and direct interaction.
e. independent processing, surrogate interaction, and direct interaction.Which of these four conflicting goals do service operations balance
Which of the following is generally related to service operations
b. Need for flexible capacity
c. Separation of production from consumption
d.
Large amount of inventoryWhich one is not distinctive characteristic of service operations
b) inconsistency
c) perishability
d) variability
e) intangibility
55.Which of the following is a recent trend in business?
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