Why cant I see live captions on Teams?

Did you know that Microsoft Teams can display live captions during meetings? The app can also identify the speaker and indicate the person who’s uttering the words. This is a convenient feature to use, especially if you’re experiencing audio problems on Teams and you can’t hear the other participants.

For example, if you’re in a loud place and can’t use your speakers or headphones, you can still follow the discussion with the live captions’ help. Additionally, if some of the meeting attendees are hard-of-hearing, or they’re not proficient English users, we’re sure the live captions will come in handy.

In this guide, we’ll show you how you can enable closed captioning on Microsoft Teams. We’ll also list some tips and tricks for more accurate captioning.

Steps to Enable or Disable Live Captions on Microsoft Teams

Once the meeting has started, navigate to your meeting controls and click on More options. Then click on Turn on live captions.

To disable the feature, you need to click on More options and then select Turn off live captions.

Teams Live Captions Limitations

Keep in mind that live captions are only available in English US. Teams won’t transcribe words uttered in other languages.

It is worth mentioning that captions may not be that accurate if someone is speaking with an accent. This is because the AI training system is based on audio recordings of native speakers. For the same reason, captions may be less accurate with children’s voices or people who have unique voice timbres.

If participants use swear words or utter obscenities, Teams won’t capture those words in the live captions. Instead, the app will star out curse words, profanities, and other expletive words.

Captions may be less accurate if there’s a lot of background noise. Similarly, if multiple attendees are speaking simultaneously, Teams will have a hard time captioning their words.

Tips for Accurate Captioning on Teams

Speak directly into the microphone. Don’t speak like a machine gun. Utter your words clearly and slowly. Give Teams the time necessary to decode your words successfully.

Use a high-quality microphone. Ideally, use a mic capable of canceling background noise. If you’re in your office and multiple attendees are expected to take the floor, use a mic that can pick up sound at a distance.

Good to Know

Once the meeting is over, Microsoft permanently deletes all the caption data Teams recorded during the meeting. Rest assured, the company does not store your caption data.

Teams relies on the Microsoft Automatic Speech Recognition (ASR) technology for live captioning. You can read more about this speech-to-text technology on the Azure Speech Service Support Page.

Microsoft ASR works without any human intervention. The AI system behind it does not require any human intervention at all. As a result, nobody can access the meeting audio or captions. In other words, no human ears or eyes can access your meeting data.

Conclusion

Microsoft Teams Live Captions makes meetings more inclusive. Whether you’re in a loud environment or you’re not yet a proficient English user, this feature makes it easier for you to follow along with the conversation. Use a high-quality mic and speak directly into it for accurate captioning.

Have you already used Live Captions on Teams? Tell us more about your experience in the comments below.

Video and audio calls on Microsoft Teams can be challenging if you or someone else has poor audio. However, you can turn on the Live Captions feature, saving you from asking people to repeat themselves during a call. Here’s how.

With Live Captions enabled for your team in the Microsoft Teams app, text appears as real-time captions or transcripts of participants speaking during a video or audio call. You won’t have to ask people to repeat themselves so often, and it will appear only on your screen—not on the other call participants’ screens.

RELATED: How to Create and Manage Teams in Microsoft Teams

When the call ends, the Teams app deletes the live captions data automatically. That way, you don’t have to worry about someone else accessing it.

At the time of writing in June 2021, the Live Captions are only available in English (U.S.). However, Microsoft plans to add support for more languages in the future.

Here’s how to enable or disable the Live Captions in Microsoft Teams on your computer.

Turn Live Captions on or off in the Microsoft Teams App

The desktop app for Microsoft Teams has the Live Captions option nestled inside the settings, and it’s usable only when calls are in progress.

During a video or audio call, click on the three-dot “More Actions” icon at the top of the call window.

Select “Turn on Live Captions.”

You’ll get a confirmation stating that the spoken language for the live captions is set to English (United States).

After that, you’ll see the live captions appear in the lower part of the call window.

To disable the Live Captions, click on the three-dot “More Actions” icon at the top of the call window.

Then, select “Turn off live captions.”

Hide Your Name in Live Captions

By default, the Live Captions feature identifies and shows the speaker’s name before the captions. That helps you know who’s saying what. However, if you don’t want the Teams app to identify you, you can prevent your name from appearing in captions.

Open the Microsoft Teams app and click the three-dot Settings icon at the top of the window.

Select “Settings.”

Click the “Captions and Transcripts” section on the left-hand side and turn off the toggle next to “Automatically identify me in the meeting and transcripts.”

Press Esc to close the Settings window.

That’s all it takes to make full use of the Live Captions feature in Microsoft Teams. Don’t forget to close Teams completely after your meeting so that you can save on resources.

RELATED: How to Close Microsoft Teams Completely When You Close the App

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Why can't I see live captions on Teams?

After starting your Teams video meeting, click the ellipsis icon for More Actions at the top of the screen and select the option for Turn On Live Captions.

Why is live caption not available?

Step 3: You'll see a caption icon below the volume controls. Tap it and a Live Caption box will appear on the screen. If you don't see the icon, go to Settings > Sound > Live Caption and make sure Live Caption in volume control is toggled on.

Does everyone see live captions on Teams?

You'll receive a notification showing your set language. Live captions will then be shown towards the bottom of the call screen and will only be visible to you.

Why can't I start transcription on Teams?

If the "Start transcription" is grayed out, it's not currently set up for your organization. If you don't see “Start transcription” at all, you may not have the proper license to access this feature.

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