Windows could not start the Remote Desktop Licensing on local computer

Remote Desktop Licensing Service may not start and event ID 623 may be logged

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In this article

This article provides a solution to an issue where Remote Desktop Licensing Service fails to start with event ID 623.

Applies to: Windows Server 2012 R2
Original KB number: 3167312

Cannot connect to RDS because no RD Licensing servers are available

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In this article

This article help you troubleshoot the "No licenses available" error in a deployment that includes an Remote Desktop Session Host (RDSH) server and a Remote Desktop Licensing server.

Applies to: Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012

2 Replies

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Windows could not start the Remote Desktop Licensing on local computer

Sonora

OP

issahs Aug 14, 2018 at 10:30 UTC

Good Day

you may the following steps, and it will require you to reboot the server afterwards

1. logon to the TS the run gpedit.msc, under local computer policy select- administrative templates - windows components

2.then remote desktop services- remote desktop session host-select remote desktop licensing on the right and double click on it

3.double click the top one (use the specified remote desktop licence server)-click enable and the type the name of the server that has the license installed in it

4.click apply then next-select enable under(set remote desktop licensing mode) and choose per device then apply and restart the server

1

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Windows could not start the Remote Desktop Licensing on local computer

Poblano

OP

Doalwa Aug 14, 2018 at 11:31 UTC

Hey,

thanks for answering. However, the license server is specified correctly at the mentioned location under gpedit.msc.

However, the license server service itself is unable to start.

From what I've gathered, I might have to remove the remote desktop service licensing from the server, rename the c.\windows\system32\lserver directory and reinstall.

I'll try that later tonight and post my results.

0

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Remote Desktop Services Licensing

This SAMapplication monitor template assesses the status and overall performance of Remote Desktop Services (RDS). This template uses Windows System Event Log, Windows Service, and PowerShell monitors.

In earlier versions of Windows Server, Windows Remote Desktop Services was called Terminal Services. To learn more, see this THWACK discussion.

Prerequisites

  • WMI access to the target server;
  • WinRM is configured on target servers.

Credentials

Windows Administrator rights on the target server.