Show Every day, environmental health and safety professionals make a myriad of decisions using their technical skills, which have far-reaching impacts for both organizations and the public at large. But while those technical skills are crucial, making the right decisions goes beyond this knowledge. Determining the best way to meet the needs of your colleagues and employers, as well as enlisting them to help you meet your goals, takes effective listening. What is Effective Listening?Effective listening, a more active form of listening, is a process that goes beyond simply hearing. While you hear with your ears, you listen with your entire body, including your ears, eyes, heart and brain. “The overarching principle of effective listening is to seek first to understand, then to be understood,” says Rick Fulwiler, PhD, CIH, CSHM, President of Transformational Leadership Associates, a program director at the Harvard T.H. Chan School of Public Health, and the former Director of Health and Safety Worldwide at Procter and Gamble. “It requires much more energy than just passive listening, but you will not be as successful without effective listening skills.” Effective listening, according to Fulwiler, is about words, dance, and music – the other person’s words, tonality, and body language. This is what listening with your entire body is about. It means going beyond someone’s words by paying attention to body language how the words are spoken (music) and putting this into the context of what you know about this individual.
How to Listen EffectivelyEffective listening is not something that comes naturally to many people. Being able to listen effectively – and then use these skills for influential leadership – is a skill that must be learned and practiced. This is particularly true in fields such as environmental health and safety, where technical skills are often emphasized over soft skills, such as communication. However, there are many barriers to effective listening, particularly in our modern world. According to Fulwiler, some of the most common are:
Once you recognize these barriers and how they might impact your listening skills, you can work on improving your effective listening skills. There many ways to do this, including:
By using all these components to practice effective listening, you can develop and strengthen your skills to improve your communication and leadership. Effective Listening for Effective LeadershipOnce you start implementing effective listening, you can put those skills into practice to improve your leadership skills. Effective listening, according to Fulwiler, is a critical component of being a transformational leader, in which you focus on not just the task, but also the person doing the work. This type of leadership is more likely to inspire excellence and dedication from your employees than if you only care about their output. Building positive relations is an important part of leadership, and listening is a critical part of building good relationships. Actively listening to others lets them know that you are interested in their needs, as well as what they’re trying to say. When people feel that you care about them, it will make them more likely to follow your leadership, says Fulwiler.
Effective listening is also crucial to selling. You might not think that you are in sales – most people don’t – but anytime you try to influence someone, that’s selling. For example, you, as an environmental and health safety professional, might try to convince management that you need a particular – dust control system to eliminate exposure to a hazardous chemical. – If you are successful in convincing them, you then need to sell the shop floor workers on wearing personal protective equipment while maintaining the system. You might see these as just normal parts of your job, but you are selling solutions. “We’re constantly in a customer-supplier relationship, even if we don’t realize it,” says Fulwiler. “If I’m not a good listener, I won’t really understand what my customer wants.” By listening effectively to your customer – anyone you are trying to sell to – you can learn to speak their language. You’ll learn what’s important to them and how to see their world, which helps you become both a better salesperson and – leader. While technical skills can get you in the door, you won’t be able to use them as successfully without listening skills. Effective listening will help you “sell” your technical skills by allowing you to explain and utilize those skills in a way others understand. In addition, when you listen to others, they are more likely to listen to and understand your intentions. Effective Listening for Better CommunicationListening effectively is the foundation of effective communication. The best way to make sure others understand what you are trying to say is to truly understand who your audience is and what their needs are. This will allow you to tailor your message so that others are more receptive to it. Effective listening also promotes empathy, which is not just about understanding others, but being actively sensitive to their needs. Focusing on this, even when speaking to people who may be below you in your organization, will allow you to build better relationships and encourage them to help you meet your needs now or in the future. “The leading cause of miscommunication is communication,” says Fulwiler. “There is going to be miscommunication, but you can minimize it by ensuring you understand what someone else is really trying to say.” Effective listening, therefore, can be a powerful tool in the environmental health and safety field that ensures understanding your colleagues, minimizing miscommunication, and improving your leadership capabilities. Dr. Rick Fulwiler directs Management and Leadership Skills for Environmental Health and Safety Professionals at Harvard T.H. Chan School of Public Health. To learn more about this opportunity, click here. This post is adapted from Into Practice, which shares effective and evidence-based teaching practices from faculty across Harvard University. It has been augmented for Usable Knowledge. Listening. It’s a simple, disarmingly effective pedagogical tool that signals respect, underscoring the value of student contributions and the importance of the classroom conversation you’re guiding. It’s also a skill to model — and a norm to set — as you build a community where all perspectives are welcome. "When I listen really carefully, it allows me to push students hard and help them see what they have within themselves," says Harvard Business School professor Joshua Margolis, who makes intensive listening a requirement for himself and who asks the same of students. While students speak, he makes direct eye contact and maintains it even when he moves around the classroom, so students are addressing the rest of the class, not just him. Margolis asks a series of follow-up questions and then summarizes after every three to five interactions. The Benefits of Active ListeningThis active engagement is understood by students to be a sign of respect not just for their knowledge and insight, but also for their capacity to teach one another. It reinforces the value of coming prepared, thinking independently, listening carefully, and working as a team — as one student picks up where another hits a wall. In the HBS context of management training, these skills will be as important as the content of what they’re learning, he says; the same skills will be key to growth and success at most levels of education and in navigating other fields. The ChallengesTeaching in this way requires a mix of hyper-preparedness and flexibility, so the instructor can adapt to student comments in a way that guides class discussion toward key lessons. It can be both mentally and physically taxing for the instructor and can make some students anxious. “If they’re anxious, I want to stick with them," Margolis says, "because I want them to see they’ve got the fundamental capability and can build upon it.” The Bottom LineCareful listening builds trust and demonstrates to students that it’s not just the first thought that matters. Students participating in a listening conversation come to realize that the goal isn’t to come to class with a “satchel of golden nuggets and try to figure out when to insert one,” Margolis says, but instead, to use preparation to follow and jump into class discussion wherever it goes, so they can contribute to their classmates’ learning. |