OMPT 303: Chapter 4
Global teams provide diversity while ___________________.
A. eliminating conflicts and miscommunication.
B. increasing the risks of conflicts and miscommunication.
B. increasing the risks of conflicts and miscommunication.
A(an) ___________ of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.
A.
disadvantage
B. advantage
Reducing consumer choices makes service _____ efficient.
A. more
B. less
Modular design _________ the costs of purchasing and controlling inventory compared to nonmodular.
A. increases
B. decreases
A major benefit of computer-aided design (CAD) is the ______ productivity of designers.
A. increased
B. decreased
The process of dismantling and inspecting a competitor's product to
discover product improvement is called ___________.
A. benchmarking
B. reverse engineering
__________ has the objective of achieving commercial applications for new ideas.
A. Applied research
B. Basic research
Basic research is done ______________________.
A. with the expectation that discoveries will have near-term commercial application
B. with no clear expectations regarding commercial application
B. with no clear expectations regarding commercial application
Concurrent engineering brings people concerned with manufacturing into the design phase _________ than in the "over-the-wall" approach.
A. earlier
B. later
Concurrent engineering means that _____________________________.
A. at least two engineers are involved in product design at the same time
B. engineers, marketing, manufacturing, and purchasing personnel often are jointly involved in the
product design
B. engineers, marketing, manufacturing, and purchasing personnel often are jointly involved in the product design
Quality function deployment is a structured approach that ________________________.
A. guarantees that the highest-quality product or service will be designed
B. ensures that the voice of the customer is integrated into the product or service design quest
B. ensures that the voice of the customer is integrated into the product or service design question.
______________ refers to the extent to which there is absence of variety in a product, service, or process.
A. Standardization
B. Modular design
Robust design describes a product that will perform satisfactorily ___________________.
A. so long as it is used in a very narrow range of conditions
B. across a wide range of conditions.
B. across a wide range of conditions.
__________ often must take into account the degree of customer contact required.
A. Product design
B. Service design
__________ refers to the ability of a product to perform its intended function under normal conditions.
A. Reliability
B. Robustness
The term failure as applied to reliability means that a part or item _____________.
A. does not function at all
B. does not function as it should
B. does not function as it should
Which of the following is not one of the 3 Rs?
A. reuse
B. reduce
C. reposition
D. recycle
Which of the following questions is least appropriate during value analysis?
A. How can we reduce the cost of parts?
B. How can we improve the performance of the product?
C. How can we incorporate more cultural values in the design of our global system?
D
C. How can we incorporate more cultural values in the design of our global system?
Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?
A. Operations and Accounting
B. Marketing and Operations
C. Finance and Human Resources
D. Engineering and Accounting
E. Finance and Engineerin
B. Marketing and Operations
Designing for recycling helps facilitate:
A. reduced legal
liability.
B. compliance with regulatory environments.
C. increased product reliability.
D. reduced standardization costs.
E. better customer service.
B. compliance with regulatory
Which of the following is not a reason for redesigning a product or service?
A. to reduce labor or material cost
B. to increase the level of employee satisfaction
C. to increase the level of customer satisfaction
D. to attract and increase customer
demand
B. to increase the level of employee satisfaction
Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:
A. robust design
The research and development activity which starts after positive research results are available and attempts to turn these
results into useful commercial applications is:
A. basic research.
B. applied research.
C. development.
D. redesign.
E. commercial
In the area of product and service design, the acronym CAD refers to:
A. conceptually appropriate design.
B. computer-aided design.
C. commercial applications design.
D. competitive advantage design.
E. completely automated design.
B. computer-aided design.
Which one of
the following is not a factor of successful product and service design?
A. Be aware of what the competitors are doing.
B. Be aware of what customers want.
C. Know what government regulations are.
D. Use computerized design techniques.
E. Know
D. Use computerized design techniques.
The term "standardization" is closely associated with:
A. customization.
B. high cost.
C. longer lead times.
D. variety.
E. interchangeability.
Which of the following would be a useful contributor to a strategy of mass customization?
A) modular design
B) offshoring
C) economies of scale
D) fixed automation
One of the disadvantages of standardization is:
A) greater customer satisfaction.
B) better responsiveness to changes in demand.
C) early freezing of product designs.
D) shorter product life cycles.
C) early freezing of product designs.
Which name is most closely associated with robust design?
A) Taguchi
B) Ford
C) Smith
D) McCaskey
E) McGinnis
Which technique is associated with mass customization?
A) a moving assembly line
B) robust design
C) use of a product-process matrix
D) concurrent engineering
E) delayed differentiation
E) delayed differentiation
Which one of these specifies that a product must be suitable for its intended
use?
A) federal product guidelines
B) NAFTA
C) the Uniform Commercial Code
D) the International Bureau of Standards
C) the Uniform Commercial Code
The term "voice of the customer" is associated with:
A) the Taguchi approach.
B) concurrent engineering.
C) quality function deployment.
D) service blueprinting.
C) quality function deployment.
Delayed differentiation can be useful for
A)
mass customization.
B) outsourcing.
C) postponing calculus solutions.
D) production lines.
The term associated with incorporating customer ideas in product design is:
A) the Taguchi approach.
B) quality function deployment.
C) mass customization.
D) value analysis.
B) quality function deployment.
Which one of these statements about modular design is false?
A) It decreases the amount of inventory
items.
B) It simplifies product repairs.
C) It increases product variety.
D) It reduces production complexity.
C) It increases product variety.
Which term most closely relates to remanufacturing?
A) redesigning
B) recycling
C) re-sorting
D) reselling
The process of dismantling and examining a competitor's product to get design ideas is regarded as:
A) unethical.
B) benchmarking.
C) illegal.
D) reverse
engineering.
Service design often differs from product design for which one of these considerations?
A) its life cycle
B) customer interface
C) cost and value
D) legal environment
The ability of a product, part or service to perform its intended function under an appropriate set of conditions is its:
A) robustness.
B) quality.
C) appropriateness.
D) reliability.
Production design and manufacturing personnel being
brought together early in the design process is called:
A) robust design.
B) concurrent engineering.
C) delayed differentiation.
D) forward engineering.
B) concurrent engineering.
Describing and analyzing a proposed service is often done by using a:
A) robust design.
B) reliable design.
C) service blueprint.
D) modular service.