Having troubles with Game Launcher? Follow the troubleshooting steps below to see if this assists in resolving the issue being faced. Show  Can’t see installed game icons on the Home/Apps screen If your Game Launcher permissions are set to “In Game Launcher only” in the “Show game apps” menu, the icons for games you install are not visible on the Home/Apps screen. Here’s how to change your settings to display your game icons on the Home/Apps screen: How to enable “Show game apps” on the Home/Apps screen
Your game icons should now be visible on the Home/Apps screen. Step 1. Tap the “More” menu. Step 3. Tap “Show game apps”. Step 4. Select “In Game Launcher and Home and Apps screens”. Can't hear any game sound If there is no sound while you’re playing a game, there may be an issue with the sound settings. First, you should check to see if the “Mute” feature on your phone is activated. The “Mute” icon can be found at the bottom of the "My games" area. If this feature is activated, there will be no sound during game play. How to turn off the Mute feature1 On the “Game Launcher” home screen, tap the “Mute” icon status at the bottom of “My games”. 2 If there is a ‘/’ in the Mute icon, it means that the Mute feature is activated. Please tap the icon again to deactivate. Please note: The location of the “Mute” icon is different depending on which device you use. This feature may not be supported on some models. Step 1. Tap Mute icon to disactivate the feature. Step 2. Tap mute icon to activate the feature. Haven't received a new mission from Creature collection Creature collections is an interactive feature that is exclusive to the Game Launcher app. It crafts missions based on your gaming history and creates different eggs for you to find, hatch and keep. Every mission contains a unique egg so the more games you download, the more creatures you collect. Creature collections depend on the device you have and the games you have installed. When you download a new game, Creature collections will reveal a new mission. However, this also depends on the type of games you have installed – with different genres come different missions. In the future, missions will be updated according to our operation policy so please be on the lookout for new ones. For further assistance, please contact our or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads. Thank you for your feedback!Samsung Online StoreShop online for the latest Samsung smartphones, tablets, wearables and accessories. Join Members CommunityRun device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away |
