Microsoft Remote Desktop Mac stopped working

Remote desktop on mac can´t connect to PC

Hi,

I Get the error code:

"We couldn't connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled.

Error code: 0x204"

Problem is my Mac (OS 10.14) can't connect to PC at work (Win 10 Pro). The VPN establishes thou.
I connect via VPN (SonicWall mobile connect)
I also have a PC at home which connects just fine.
If I share internet thru my phone/4G the Mac will connect,
the problem is only when I'm on ethernet/wi-fi (but that's no problem for the PC).

remote-desktop-servicesremote-desktop-client

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JeanPierreFourie-8253 · Jul 16, 2021 at 03:41 PM

Hi Mattias,

Have you found a fix for this? I'm having the exact issue. Same VPN and it also works when I hotspot to my phone.

0 Votes 0 ·

CarlFan-MSFT answered Jan 27, '21

Hi,
Form the error message itself, it indicated the problem was related to the target computer.
Please follow the steps below to enable remote access in the target computer
Remote Desktop - Allow access to your PC
https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-allow-access
Remote Desktop - Allow access to your PC from outside your PC's network
https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-allow-outside-access
Allow Remote Desktop through Windows Defender Firewall
You can navigate to Control Panel > System and Security, click on Allow an app through Windows Firewall link located under Windows Defender Firewall.
Click on the Change settings button located in the top-right section.
Scroll down through the list of allowed items and enable the Private and Public box associated with Remote Desktop and Remote Desktop (WebSocket).
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

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ChiaSinLiew-5160 answered Oct 14, '21

I had the same problem (macOS Big Sur v11.6 to Windows 10 Pro) and the problem was solved by enabling "Full Disk Access" under "Security & Privacy" for the VPN program (GlobalProtect) for my case. I didn't try hotspoting from my mobile network so I don't know if that's true for my problem.

Just putting this out there and hopefully it helps some folks who have the same problem.

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Remote Desktop for Mac not connecting after Big Sur update

After upgrading to Big Sur, I can no longer connect to any windows computer using Remote Desktop app.
Any fixes?

remote-desktop-client

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LeoStevens-1360 · Mar 09, 2021 at 07:33 PM

Are there any updates on a fix for this problem? I just started having the screen flicker issue with Remote Desktop running Big Sur.

0 Votes 0 ·

NickolasBoyce-6948 · Dec 19, 2021 at 02:50 AM

no problems on Big Sur, but now with Monterey update - getting regular connection hangs and key passing errors...?

0 Votes 0 ·

JennyYan-MSFT answered Nov 20, '20 | MariaRobison-7145 commented Apr 16, '21

Hi,
Several steps you could have a try:
1.Go to Microsoft Remote Desktop > preferences > General Tab> uncheck “use system proxy configurations “ and
Also uncheck “Use hardware acceleration ”


This is one suggestion shared in another thread and many users reported that if fixed their issues.
https://docs.microsoft.com/en-us/answers/questions/163352/after-big-sur-was-loaded-on-mac-book-pro-now-the-m.html

2.Please try the beta version which included the newest testing features than the officially released version:

Microsoft Remote Desktop Mac stopped working

https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

3.Please also update the VPN version if used in your remote connection.


Hope this helps and please help to accept as Answer if the response is useful.

Thanks,
Jenny



image.png (39.0 KiB)

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Ashish-4732 · Apr 11, 2021 at 02:32 PM

Thanks Jenny a lot . Microsoft remote desktop using beta as suggested by you is working.

For everyone who are facing issues, please try the beneath link for beta download .

https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

PS: you dont need to do any extra settings ,please mention the remote desktop Ip address you want to connect .

Cheers
Ashish

1 Vote 1 ·

MariaRobison-7145 · Apr 16, 2021 at 03:08 AM

Thanks Jenny!!!

Mine just started crashing today both on my MacBook Pro and iMac due to macOS Big Sur update. I downloaded beta version 10.5.0 (1836) just as you have suggested and boom! I am able to connect without any issues now. I have been unable to connect all afternoon today and glad I am able to connect now so I can get my presentation ready for work for 9am tomorrow morning! Whew!

Super thank you for this link! https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

0 Votes 0 ·

RobertSchwarz-2568 answered Nov 22, '20 | LarryAlexander-1838 commented May 8, '21

I'm also having RDP issues after Big Sur update. My issues is after connecting, the window rapidly "flickers" I'm running OS X 11.0.1 and RDP client 10.4.1. Turning off hardware acceleration doesn't work.

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JennyYan-MSFT · Nov 23, 2020 at 01:46 AM

Hi,
What if beta version of remote desktop client for mac?

THanks,
Jenny

0 Votes 0 ·

RobertSchwarz-2568 JennyYan-MSFT · Nov 23, 2020 at 01:50 AM

I I tried the beta. It had the same issue.

0 Votes 0 ·

JennyYan-MSFT RobertSchwarz-2568 · Nov 23, 2020 at 01:55 AM

If above three suggestion did not resolve your issue, please report the issue via application and also post your question with details in the uservoice forum:
https://remotedesktop.uservoice.com/forums/287834-remote-desktop-for-mac

Thanks,
Jenny

0 Votes 0 ·

LarryAlexander-1838 · May 08, 2021 at 08:24 AM

I've found that by not using 'full screen' and instead using 'fit to window', I was able to get rid of the flickering I experienced. I good enough workaround for me.

0 Votes 0 ·

MarielaG-2418 answered Dec 13, '20 | RPerk-2070 published Dec 17, '20

I'm having the same issue. I tried the recommendations mentioned above but they didn't work for me. I have Microsoft remote desktop 10.5.0 version and Big Sur as well. How can I make it work again? I tried calling Microsoft but unable to speak with a real person.

Error code: 0x204

I am able to connect from a different Mac that doesn't have the Big Sur update, so evidently the remote computer is ok. The problem is the upgrade.

Help!

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RPerk-2070 · Dec 17, 2020 at 01:41 AM

I am having the same issue, and have the same versions of RD and IOS. Have also tried the fixes above to no avail.

0 Votes 0 ·

Slvrscoobie-8885 answered Dec 14, '20

turning off gateway and graphics acceleration fixed my issue of user account but now I get an error about password being old? I also tried the newest version on Catalina and that gave the same issues.
Connecting to a windows server via VPN - can ping server, just cannot get it to connect

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Carl-2047 answered Dec 31, '20

For me, Remote Desktop worked under both Catalina and Big Sur until we removed NTLM authentication to force Kerberos only. Once this was done, Domain\Users could no longer log into remote computers. The only account that does work is the Domain\Admins account. Administrators can log into remote machines as Administrator but they cannot log in as any other user.

In my case, it would appear to be an authentication issue when Active Directory is not using NTLM.

We have tried the latest Beta build 10.5.1 and it has the same issue.

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RoyArauz-3349 answered Mar 7, '21

Are there any updates? I am about to buy a new Mac with OS Big Sur pre-installed and need to ensure Remote Desktop is working to log in to my work computer.

Thanks,

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AndreasBaumgarten answered Mar 9, '21

Here on my MacBook Pro running msOS Big Sur 11.2.3 with MS Remote Desktop 10.5.2 it's working fine without any problem.


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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Microsoft Remote Desktop not working(I tried practically all versions) [MAC!!!!]

We couldn't connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled.

Error code: 0x204.....

I have tried all versions of the software, gave the program access to everything on my Mac, made sure remote access was on, even tried port forwarding(whether I did it correctly or not idk) and it still doesn't work. I am sure the IP address I am entering is correct, and I'm almost certain there isn't a port number I should be entering after. Ive done loads and loads of troubleshooting(almost 48 hours of troubleshooting) and I still have no answer.)

also, keep in mind, I am trying to connect to my system from the same system.

PLEASE, someone help me find the answer as it is very frustrating

remote-desktop-client

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JennyYan-MSFT answered Dec 7, '20 | BrandiWoodward-0106 commented Jun 8, '21

Hi,
"I am trying to connect to my system from the same system."
Are you using remote desktop service client for mac to remote from one mac to another mac?

If so, kindly note the MS RD client is used to remote from mac to computer running windows OS like windows 10 or windows server 2019 and so on.
https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-clients
https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-mac
Allow Apple Remote Desktop to access your Mac
https://support.apple.com/en-sg/guide/mac-help/mh21851/mac

If not, kindly confirm the OS version running on the target computer which you could type" winver" in the Run. We will continue investigate with enough details.

Microsoft Remote Desktop Mac stopped working




Hope this helps and please help to accept as Answer if the response is useful.

Thanks,
Jenny






image.png (9.5 KiB)

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JennyYan-MSFT · Dec 09, 2020 at 02:18 AM

Hi,
Is there any update? Have you got a chance to verify above suggestions?

Please feel free to let us know if more assistance needed.

Thanks,
Jenny

0 Votes 0 ·

BrandiWoodward-0106 JennyYan-MSFT · Jun 08, 2021 at 08:43 PM

Hello! I don't know if the OP solved their problem or not but I am having the same problem. Connecting Mac to PC. I get the same error message. I am able to connect PC to PC but can't seem to connect from my Mac. Your help would be greatly appreciated.

0 Votes 0 ·

After Big Sur was loaded on mac book pro now the microsoft remote desktop won't load and throws an error report

After Big Sur was loaded on mac book pro now the microsoft remote desktop won't load and throws an error report.
Anyone have an idea on how to fix it?
Thanks,
Gary

remote-desktop-client

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JosLuisRoldn-6810 · Dec 11, 2020 at 11:37 AM

After installing Big Sur, I receive the following message when I run MRD: "We couldn't connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled.

Error code: 0x204"

As a previous user, I had tried many times with "Use system proxy configuration" and "Use hardware acceleration when possible." (both on, both off or 1 on 1 off).

The version I use:

macOS Big Sur 11.0.1

Microsoft Remote Desktop: Version 10.5.0 (1841)

I would be very grateful if you could provide me a solution

PS: I still can connect to my company network through VPN (FortiClient).

0 Votes 0 ·

SilvioSalvetti-2244 answered Nov 15, '20 | SushiChef87-6693 published Nov 26, '20

I had the same issue: I did the next to solved.
Go to Microsoft Remote Desktop > preferences > General Tab> uncheck “use system proxy configurations “ and
Also uncheck “Use hardware acceleration ”


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RichardB-4834 · Nov 16, 2020 at 10:39 PM

Still not working for me. MRD crashes once I press the "General Tab" in order to try to rectify as you suggested. Hope we can have a fix here very soon. Totally rely on using MRD for my work.

3 Votes 3 ·

AndreasBaumgarten RichardB-4834 · Nov 16, 2020 at 11:07 PM

If you rely on a working RDP client for MacOS Big Sur I can recommend RoyalTS.
I am working with Royal TS on my Macbook Pro on a daily base without any problem (Single User Version).

https://www.royalapps.com/ts/mac/features

If the limitations of the Royal TS Lite Version are ok for you it's free.


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

2 Votes 2 ·

SushiChef87-6693 AndreasBaumgarten · Nov 26, 2020 at 11:31 AM

Thanks! Works! Saved me a lot of time.

0 Votes 0 ·

AaronGraves-4367 RichardB-4834 · Nov 19, 2020 at 02:29 PM

MS-RDP dosen't work for me after upgradeing my MAC to Big Sur. The app doesn't fully load and crashes every time I click on Preferences/General or Preferences/Resolution.

2 Votes 2 ·

SilvioSalvetti-2244 AaronGraves-4367 · Nov 19, 2020 at 02:31 PM

try to upgrade MS-RDP to the newest version.

1 Vote 1 ·

PedroHenrique-5094 AaronGraves-4367 · Nov 20, 2020 at 06:13 PM

Same with me.

0 Votes 0 ·

BaoNguyen-9531 · Nov 16, 2020 at 02:02 AM

Perfect, works like a charm

1 Vote 1 ·

DraenJuri-4708 · Nov 16, 2020 at 07:36 AM

Thx man, had the same problem, and this works like a charm for me to :)

0 Votes 0 ·

DanielBartlett-3752 · Nov 16, 2020 at 12:02 PM

you sir are a genius, top marks fixed my problem

0 Votes 0 ·

RangiKeen-2554 · Nov 16, 2020 at 05:28 PM

At least for me, I only needed to uncheck "Use hardware acceleration" to make it work.

0 Votes 0 ·

Show more comments

AndreasBaumgarten answered Nov 15, '20 | AndyMattson-2018 commented Aug 17, '21

I am running Microsoft Remote Desktop Version 10.4.1. without any problems on my Macbook Pro with Big Sur (11.0.1).


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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GunaranjanSundararajan-4477 · Apr 19, 2021 at 12:03 PM

Could you share the download link for 10.4.1 Please for mac

0 Votes 0 ·

AndyMattson-2018 · Aug 17, 2021 at 08:33 PM

Bam! Apple and Microsoft not playing well together, again.

I went and found a site with beta versions, and downloaded 10.4.1.

https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

0 Votes 0 ·

KarlieWeng-MSFT answered Nov 16, '20

Hi @EmilyCryer-2409

I would recommend you go into preferences and turn off hardware acceleration. Then it will connect to RDP servers just fine.


If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Best Regards
Karlie

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RobertSchwarz-2568 answered Nov 22, '20 | SushiChef87-6693 commented Dec 3, '20

I'm also having RDP issues after Big Sur update. My issues is after connecting, the window rapidly "flickers" I'm running OS X 11.0.1 and RDP client 10.4.1. Turning off hardware acceleration doesn't work.

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JanineKotila-9334 · Dec 03, 2020 at 08:44 PM

did you get a resolution to this issue? I am also not able to get it to work even after I turn of the preferences suggested in this chat.

I am on Microsoft RD 10.5.0

0 Votes 0 ·

SushiChef87-6693 JanineKotila-9334 · Dec 03, 2020 at 09:06 PM

Most software not being from Apple does not work. I installed Royal TS, as suggested by
AndreasBaumgarten RichardB-4834 · Nov 17 at 12:07 AM
If you rely on a working RDP client for MacOS Big Sur I can recommend RoyalTS.
I am working with Royal TS on my Macbook Pro on a daily base without any problem (Single User Version).

https://www.royalapps.com/ts/mac/features

If the limitations of the Royal TS Lite Version are ok for you it's free.

0 Votes 0 ·

HuTrn-2212 answered Nov 24, '20 | JanineKotila-9334 commented Dec 3, '20

The problem is still there eventhough I had tried many times with "Use system proxy configuration" and "Use hardware acceleration when possible."
(both on, both off or 1 on 1 off).

The version I use:

  1. macOS Big Sur 11.0.1

  2. Microsoft Remote Desktop 10.4.1 (1825)


PS: I still can connect to my company network through VPN.



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JanineKotila-9334 · Dec 03, 2020 at 08:45 PM

did you get a resolution to this issue? I am also not able to get it to work even after I turn of the preferences suggested in this chat.

0 Votes 0 ·

AndreasBaumgarten answered Dec 6, '20 | SushiChef87-6693 commented Dec 7, '20

There is a new version (10.5.0) of Microsoft Remote Desktop for MacOS available:
https://apps.apple.com/app/microsoft-remote-desktop/id1295203466?mt=12


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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SushiChef87-6693 · Dec 07, 2020 at 08:13 AM

works great! Thank you!

0 Votes 0 ·

Microsoft Remote Desktop 10 for Mac no longer connecting; error code 0x204

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  • Question

  • Microsoft Remote Desktop Mac stopped working

    Microsoft Remote Desktop Mac stopped working

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    Why would this application all of a sudden stop working? It connected just fine, then stopped working on both my iMac and my MacBook Pro. There have been NO recent updates to the application. I rebooted and was able to connect again to my Windows work pc for a short time, then I'm back to it not working (even after rebooting my Macs numerous times)...Help!

    Thursday, October 17, 2019 11:35 PM

All replies

  • Microsoft Remote Desktop Mac stopped working

    Microsoft Remote Desktop Mac stopped working

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    Uninstall and reinstall the app.

    Open the Mac App Store and download app.


    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Friday, October 18, 2019 1:31 AM

  • Microsoft Remote Desktop Mac stopped working

    Microsoft Remote Desktop Mac stopped working

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    Hi,

    I want to confirm with you if RDS has been deployed to provide the remote desktop connection? Or, only establish remote desktop connection from one system to another?

    Re-install the RDC app and re-create your remote desktop connection is worthy to have a try. If problem persists, please try to download RDC beta version, and confirm that if it works. You can download the beta version from below link:
    https://rink.hockeyapp.net/apps/5e0c144289a51fca2d3bfa39ce7f2b06/

    Best Regards,
    Eve Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact .

    Friday, October 18, 2019 1:58 AM

  • Microsoft Remote Desktop Mac stopped working

    Microsoft Remote Desktop Mac stopped working

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    I moved the Microsoft Remote Desktop 10 to the Trash. Then I re-installed it, but it remembered all my settings...is that okay? And, when i tried it still gave me the same error.

    Also, I use VPN Tracker which connects just fine; it's when i try connect using Microsoft Remote Desktop for Mac that I get the error. And, my pc at work is good and ready to go (and others that have access to their own pcs are not having issues).

    Friday, October 18, 2019 2:30 AM

  • Microsoft Remote Desktop Mac stopped working

    Microsoft Remote Desktop Mac stopped working

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    Hi,

    > I moved the Microsoft Remote Desktop 10 to the Trash. Then I re-installed it, but it remembered all my settings...is that okay
    Yes.

    Also, please try to download the beta version of RDC and confirm that if problem still happens.

    >I use VPN Tracker which connects just fine; it's when i try connect using Microsoft Remote Desktop for Mac that I get the error.
    So, you establish VPN to the network first. Then, establish remote desktop connection to the PC which locates on the network.

    So, you only enable Remote Desktop Connection on the remote system (pc at work) via local System -> Remote Settings?

    If possible, please try to establish remote desktop connection to your pc at work from other system, such as other available Windows client system, and confirm that if RDP function on your remote system is working. It would be helpful to identify whether it is specific source system, or specific RDC version relate.

    Best Regards,
    Eve Wang


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    Friday, October 18, 2019 6:20 AM

  • Microsoft Remote Desktop Mac stopped working

    Microsoft Remote Desktop Mac stopped working

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    I tried downloading the beta, but my Mac gave me following error:

    “Microsoft Remote Desktop Beta.app” can’t be opened because Apple cannot check it for malicious software.

    <style type="text/css">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Helvetica Neue'; color: #000000; color: rgba(0, 0, 0, 0.85)} </style>

    This software needs to be updated. Contact the developer for more information.

    <style type="text/css">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Helvetica Neue'; color: #000000; color: rgba(0, 0, 0, 0.25)} span.s1 {color: rgba(0, 0, 0, 0.85)} </style>

    Chrome downloaded this file today at 9:18 AM from rink.hockeyapp.net.

    Now what should i do?

    Also, I'll answer your VPN question once our IT dept tells me the answer; i'm not too savvy with remote access...

    <style type="text/css">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'; color: #000000; color: rgba(0, 0, 0, 0.85)} </style>

    Friday, October 18, 2019 2:21 PM

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    Answers to your previous questions:

    So, you establish VPN to the network first. Then, establish remote desktop connection to the PC which locates on the network.Yes, I did; it's working

    So, you only enable Remote Desktop Connection on the remote system (pc at work) via local System -> Remote Settings?Yes, it's enabled and allows remote desktop

    If possible, please try to establish remote desktop connection to your pc at work from other system, such as other available Windows client system, and confirm that if RDP function on your remote system is working. It would be helpful to identify whether it is specific source system, or specific RDC version relate.Yes, I did login from different a user using VPN and it's working normal

    Friday, October 18, 2019 6:32 PM

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    I just tried my MacBook Pro and it connects. So, I believe it's something with the newest Mac OS Catalina update and Remote Desktop 10.

    Below are the credentials:

    MacBook Pro (which works):

    Mac OS High Sierra v 10.13.6

    Microsoft Remote Desktop v 10.3.3

    iMac (which does NOT work):

    Mac OS Catalina v 10.15

    Microsoft Remote Desktop v 10.3.3

    Help!

    • Proposed as answer by Andrea Zuccollo Monday, January 6, 2020 11:32 PM

    Friday, October 18, 2019 9:29 PM

  • Microsoft Remote Desktop Mac stopped working

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    Hi,

    >“Microsoft Remote Desktop Beta.app” can’t be opened because Apple cannot check it for malicious software.
    It is a new function on mac OS. Just right-click the application in question and choose “Open”. Then, click the “Open” button at the next dialog warning to launch the app anyway.

    Then, confirm that if problem happens on beta version.

    Best Regards,
    Eve Wang


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    Monday, October 21, 2019 2:49 AM

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    still error 0x204

    same result for beta version

    please help how can I fix it

    Wednesday, October 23, 2019 2:51 AM

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    Hi,

    There is new version 10.3.4 which has been released recently, please confirm that if it is helpful:
    https://apps.apple.com/us/app/microsoft-remote-desktop-10/id1295203466?mt=12

    Best Regards,
    Eve Wang


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    • Proposed as answer by Eve WangMicrosoft contingent staff Friday, November 8, 2019 6:44 AM

    Tuesday, November 5, 2019 8:41 AM

  • Microsoft Remote Desktop Mac stopped working

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    Unfortunately also new release didn't fixed issue.

    Error 0x204 still persist

    Tuesday, November 5, 2019 3:53 PM

  • Microsoft Remote Desktop Mac stopped working

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    This problem also exists with RDP v8 on the currrent MacOS (10.15).

    I can still connect to 2012R2 and newer DC's but normal application servers and older 2008R2 servers are not working at all.

    Changing the hostname to FQDN or IP doesn't help.

    Tuesday, December 3, 2019 3:58 PM

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    Hello,

    I'm also experiencing similar problems (network disconnection, eg error 0x3000060) since I've upgraded to Mac OS 10.15.2 and remote desktop is version 10.3.7 (1733)

    I've noticed in the console that after a few minutes the RDP connection gets closed unexpectedly so the virtual connection also gets closed. Usually this would happen within 2-5 min from not using the laptop

    I also noticed that the kernel energy saving routing kicked in at the same time, so I've changed the energy saving parameters to a higher value (eg 30min); since then, the connection doesn't get dropped anymore. I've also tried what happens by starting the laptop screen saver and coming back after 15min, and the connection is still ok

    So it seems that it's a combination of the kernel power saving routing and RDP that drops the connection

    I hope it helps


    • Edited by Andrea Zuccollo Tuesday, January 7, 2020 12:11 AM

    Monday, January 6, 2020 11:40 PM

Remote Desktop connection error on Mac

I have been using the Microsoft Remote Desktop app for about a month now without any problems. When the app updated to 10.7.2 I started getting a error when I tried connecting.
An error occurred while communicating with the Remote Desktop Gateway. If this keeps happening, contact your network administrator for assistance.
Error code: 0x3000008

Our IT helpdesk has not been able to fix the problem. The 10.7.3 update did not help either.

remote-desktop-services

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NANCYSQUIRES-2271 · Dec 28, 2021 at 03:54 PM

Meant to comment on this post rather than answer it - as I don't have an answer. This is a problem for me as well as a Mac user.


The RDP needs to go back to prior versions. I know of other users who did not update their RDP and they can still gain access to their preferred gateway. I am ground to a halt.

0 Votes 0 ·

NANCYSQUIRES-2271 answered Dec 28, '21

This is a problem for me as well. The RDP needs to go back to prior versions. I know of other users who did not update their RDP and they can still gain access to their preferred gateway. I am ground to a halt.

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Remote Desktop App on macOS Big Sur not working with RDP file (still asking password for rdp)

Hi

recently upgraded to Mac OS Big Sur 11.1, I can not access to my remote machine with rdp file. Normally once I trying to connect to remote machine. I just use rdp file and it will automatically login. But this time it not work. It still asking me the password. Which usually does not have to be used.

Remote Desktop Beta Version 10.5.1 (1848)


Microsoft Remote Desktop Mac stopped working



Please kindly help advice.
Thanks.

remote-desktop-client

screenshot-at-jan-10-00-23-04-min.png (16.4 KiB)

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JennyYan-MSFT answered Jan 11, '21 | GunaranjanSundararajan-4477 commented Apr 19, '21

Hi,
1.Have you tried to reboot the mac and reconfigure the .rdp file by exporting and importing again?

2.Instead of using .rdp file, please also try to set up user account and save credentials in rdc for mac.

  • Go to Preferences, click on the "User Accounts" tab and select the connection that is saved. Enter the password in the Password field where it says "Optional".

  • Close the window and now you will not be prompted to enter the password again

https://remotedesktop.uservoice.com/forums/287834-remote-desktop-client-for-mac/suggestions/39110791-passwords-not-saved-anymore

3.As below thread indicated that the saved credentials should be stored in below path:
/Users/$USER/Library/Containers/com.microsoft.rdc.mac/Data/Library/Preferences/com.microsoft.rdc.mac.plist
Applications/Utilities/Keychain Access
https://docs.microsoft.com/en-us/answers/questions/159746/microsoft-remote-desktop-password.html
https://support.apple.com/guide/keychain-access/what-is-keychain-access-kyca1083/mac


Hope this helps and please help to accept as Answer if the response is useful.

Thanks,
Jenny

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SeksitYathakarn-6078 · Jan 11, 2021 at 04:10 AM

Hi JennyYan,

Thank you for your help.

Let me explain more about my case.

RDP file is provide by admin. Which I will not be able to know the password of the remote machine.

If I want to access to remote machine I have to download a new RD Pfile every time. RDP can be used once.

Thanks
Seksit.

0 Votes 0 ·

JennyYan-MSFT SeksitYathakarn-6078 · Jan 12, 2021 at 05:43 AM

Hi,
Thanks for the update.
So have you tried to open the .rdp file with remote desktop client running in windows computer?
Or kindly confirm with the admin if anything has been changed in the .rdp files since they were used for once.

When it comes to .rdp file failed to save credentials, it is probably related to the settings configured on the RDSH or the "allow me to save credentials" setting on mstsc (if windows OS).

After we exclude the possible cause with the .rdp file itself, you could report the feedback via the application to the RDC product team and let them check further if it is compatibility issue.

At last, I found there is a new beta version released today which you could have a try.
https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

Best Regards,
Jenny

0 Votes 0 ·

GunaranjanSundararajan-4477 · Apr 19, 2021 at 11:59 AM

Hi

Could you please give your insight for this problem facing issue in RDP client on Apple BigSur , I have provided the screenshot in the below forum thread. Please

https://docs.microsoft.com/en-us/answers/questions/362627/microsoft-rdp-error-code-0x204-in-macbook-pro-m1.html



0 Votes 0 ·

I can't remote to windows server via mac big sur

When I remote to VPS (windows server 2016) I get this error: "the username or password is incorrect. try again" But I pretty sure that I used the correct username and password, I even use the on-screen keyboard on VPS logon page but nothing changed and I got the error again and again! I can remote from my iPhone without any problem but when I try to remote from my mac I can't! my mac version is Big Sur 11.2.3.

remote-desktop-serviceswindows-server-2016

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LeilaKong-MSFT answered Apr 16, '21 | LeilaKong-MSFT commented May 24, '21

Hello @Mostafa-3426 ,

  1. temporary workaround may be to disable NLA; Besides, what's the version of your Remote Desktop client for Mac? Try to update it to the latest version: https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

2.Do you use .rdp file for remote? Have you tried to reboot the mac and reconfigure the .rdp file by exporting and importing again?
https://docs.microsoft.com/en-us/answers/questions/224756/remote-desktop-app-on-macos-big-sur-not-working-wi.html

3.Make sure you typed the Mac username and password correctly.
In some cases, you may need to reset the password for the account in Users & Groups preferences. To reset the password, choose Apple menu > System Preferences, then click Users & Groups.

Make sure you typed the Windows username and password correctly.
The password for the Windows user account you’re using may need to be changed on the Windows computer.
In some cases, the Windows computer may need to be restarted after the password is changed.

https://support.apple.com/en-gb/guide/mac-help/mchlp1665/mac

https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/microsoft-remote-desktop-the-user-account-did-not/2bc32545-3fb8-4e1e-8dda-7251114432c7


Best regards,
Leila


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Mostafa-3426 · Apr 21, 2021 at 01:34 PM

Thanks for your answer, I have two user on my mac and both of them are administrators, I try the other account and I see that worked as well! but when I logged in to my current account I faced the issue again! do you know the reason for this problem?

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LeilaKong-MSFT Mostafa-3426 · May 24, 2021 at 09:47 AM

Hello @Mostafa-3426 ,

We haven’t heard from you in a couple of days. Please post back at your convenience if we can assist further.

What about using the beta version? https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

If not solved, you may open a case to Microsoft for further professional help.
https://support.microsoft.com/en-us/help/4341255/support-for-busines
Also, we sincerely suggest that you could post this issue to the uservoice and let others vote for it to see if there will be any feedback from the product team.
https://remotedesktop.uservoice.com/forums/287834-remote-desktop-client-for-mac

Please "Accept as Answer" if it helped so it can help others in community looking for help on similar topics. Thanks for your cooperation!

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MariaRobison-7145 answered Apr 16, '21 | MariaRobison-7145 edited Apr 16, '21

I had the same issue and found my answer here: https://docs.microsoft.com/answers/answers/169154/view.html

I downloaded the beta version 10.5.0 (1836).
https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

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LeilaKong-MSFT answered Apr 22, '21

Hello @Mostafa-3426 ,

What about if you download the beta version 10.5.0 (1836) suggested by @MariaRobison-7145 ?
https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

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LeilaKong-MSFT answered May 3, '21

Hello @Mostafa-3426 ,

How things are going there on this issue?
Please let me know if you would like further assistance.

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LeilaKong-MSFT answered May 11, '21

Hello @Mostafa-3426 ,

Is there any update from your side? I'm looking forward to your response.

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