ASUS laptop display problem

Offering up to 9th Gen Intel Core i9 processor along with several advanced features, the ZenBook Pro series from Asus is a high-end ultrabook. They look like laptops but are less bulky. The ZenBook Pro series are premium laptops and quite expensive too. However, they are totally worth every penny you spend on buying one. All machines do face issues after usage and the ZenBook is not an exception. One of the issues that some users have been facing is with the display. Here is a list of Asus laptop display problems and their probable solutions.

There are two main display issues that Asus ZenBook Pro users are facing:

• Black Screen even when the laptop is on (occasionally)
• Screen flickering issue

Here are some fixes for display Problem on Asus Zenbook Pro

Check the Battery  

If the battery of your laptop isn’t functioning properly, is old, or hasn’t been charged properly, then the screen might just be black. You must turn the laptop toggle the switch to loosen the battery and remove it. If the battery is more than a year old, then you must replace it with a new one. If the laptop is quite new, then just reinsert the battery carefully, charge the laptop completely, and then turn it on. This might fix your display issue.

Force Restart the Laptop

As an alternate fix, you can force restart your laptop to see if the Asus laptop black screen problem is fixed. Press and hold the power for about 8 to 10 seconds it will turn off. Now power it up again. If it is just a software issue, then restarting your laptop will have fixed the problem.

Reset the Display Mode

If the Display settings of your Asus ZenBook Pro malfunctions, then it can cause some display issues, including blackening out at times even if the system is turned on. You can reset the display to check if the issue is resolved.

• Go to Settings on your Asus ZenBook Pro
• Then click on Display and further go to Advanced Display Settings
• On the Advanced Display Settings page click on ‘Display adapter properties Display 1’
• On this page, you get the option to calibrate the display features and then further proceed to the Adapter Settings > Color Management. You can reset the properties to their default value in this section

This might fix the issue and if the problem resurfaces then, you can try the below solution.

Fix the Graphics Card

Before you can troubleshoot the graphics card issues you must ensure that you are connected to a stable internet. You need to update your graphics card, this will help to fix the Asus laptop display problem:

• Right click on the Start menu and locate the Control Panel
• Now click to open the Device Manager
• On the Device Manager page, locate Display Adapters and click to expand it
• You will find the list of display drivers installed on your system. Some may have one and some may have more than one.
• Right click on the display driver and click on Update Driver Software
• A wizard will open which you can follow and update the graphics card or the display drivers

Updating the graphics card not just fixes the black screen issue but also takes care of flickering screen issue if any on your ZenBook Pro.

Hard Reset Your Asus Laptop

Besides the display settings and the graphics card issue, there might be some firmware issue in your ZenBook Pro. You can perform a hard reset that usually fixes firmware issues. Here is what you need to do:

• Go to Settings
• Next click on Update & Security
• Now go to Recovery and click on Reset this PC
• You need to confirm your action by clicking on Get Started
• This will launch a wizard that will guide you to complete the process
• You will be prompted if you wish to Keep My Files or Remove Everything
• Since you are just looking to solve the display issue, you need to click on Keep My Files option
• Once you make your choice, the system will begin the process of Resetting your device
• This will take some time, and when the process is complete your ZenBook Pro will restart with factory settings

You can then proceed to carefully personalize it. A hard reset is a great option to fix different firmware issues and hopefully, your black screen or your flickering screen issue will also have fixed after a hard reset.

Check the Screen Cable

If the screen of your Asus laptop has a screen flicker problem, then it could also be a hardware failure. In such a situation the screen will flicker only when the screen of the laptop is moved physically or the position of the laptop is changed. It is the screen cable that is damaged or has become loose. The laptop needs to be opened and the screen cable needs to be tightened or replaced if it has been damaged. It would be best if you contacted Asus for this.

The above solutions have worked for most users, and their screen flickering and black screen issues have been fixed. However, if you still find the problems to be occurring frequently and that they haven’t been resolved even after you have tried all the fixes, then you must contact Asus support for skilled help.

Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.

"I'm getting a black screen on my Asus Zenbook now and then. Can someone please tell me how to fix the Asus laptop black screen problem without causing any harm to the system?"

This is a query posted by an Asus laptop user on a leading online forum that I read recently. Although Asus systems are pretty reliable, they can encounter some physical wear-and-tear or unwanted software issues. This can lead to the infamous Asus laptop black screen problem that can be faced by any user. The good news is that there are some smart fixes that you can implement to overcome the Asus laptop black screen of death. Let's get to know about seven of these solutions in detail right here.

If your Asus laptop is getting the black screen display now and then or it is just stuck on it, then you can consider the following suggestions.

Scenario 1: Power light is OFF

This is the condition when the major components of your laptop are not working properly. Also, this might be the case when there is no power supply in your laptop from the AC adapter and thus the device is failing to boot properly. If such is the case:

• Make sure you are using the correct AC power adapter and AC power cord for your laptop that has been supplied by ASUS.
• Check the plugin which you are placing your AC adapter, keep in mind that it should not be loose. If you think the power plug is not working properly, plug it into different outlets.

• The AC adapter cable that you are using for your laptop should not be damaged. Try another adapter if it is faulty
• If your laptop is connected with external portable devices such as a memory card, internet cable, HDMI, CD-ROM, USB devices, etc. remove all these.
• If the battery of your laptop is removable then remove the battery of your laptop and plug your laptop directly with the AC adapter to charge (ignore this step if your laptop doesn't have a removable battery).

• Now we are doing a CMOS reset. For this, remove the AC adapter and then press and hold the Power button of your laptop for about 40 seconds.

Once you are done with all the above processes, turn our laptop on. To do this, we need to reinstall the battery of our laptop (for removable battery models) and connect it back to the AC adapter and press the power button to turn it on.

Scenario 2: Power light is ON

This is the condition when your AC adapter and power cords are working perfectly but the main issue is arriving just because of the other components not working properly. If that is the case:

• Try to turn off/on the display of your laptop and check if your laptop is responding or not. You can do this by pressing the function key (hotkey) [Fn+F7].

Notice: The hotkey's functions can be different for a different brand of laptops.

• If the display isn't responding connect your laptop with an external monitor. Once you are connected with the external monitor, all you need to do is press the function key (hotkey) [Fn+F8] so that you can toggle the displays of the laptop and external monitor. By this, we will be sure that the display is normal on the external monitor.

• If you see the external monitor is responding normally, try to install the graphic driver from the official site of ASUS. (If your laptop is of ASUS brand)

Notice: Make sure you have the latest version of the drivers installed on your computer.

• If you have connected any of the external portable devices like USB devices, memory cards, internet cable, HDMI, CD-ROM, etc. make sure you remove all of them.
• If you have expanded your hard drive before the dysfunction of your laptop, please remove the expanded hard drives.
• Remove the battery if your laptop has a removable battery function, and use the AC adapter to directly charge the device.

• Now it's the time to force shut your laptop. To do so, you have to long-press the Power button until the Power light gets off. Again do the CMOS reset by removing the AC adapter and holding down the Power button for 40 seconds.

Once you are done with all the above processes all you need to do is place your battery back into your laptop followed by connecting the AC adapter. Turn on your laptop.
Note: If you are still facing a problem please seek support for additional assistance from ASUS.

By the way, you can also learn how to fix HP laptop black screen issue.

Part 2: How to Recover Lost Data from Asus Laptop after Fixing the Black Screen Error?

Chances are that while fixing the Asus laptop black screen issue, you might end up losing some important data. Don't worry – you can easily get back your lost files using a reliable recovery tool like Recoverit Data Recovery. The application is extremely easy to use and has one of the highest success rates in the industry. Using it, you can get back almost all kinds of content and can restore your files to any location.

• Recoverit supports the recovery of all kinds of popular data types such as photos, videos, music, documents, and so much more.
• The application will allow you to preview your photos, videos, etc. and let you select the files you wish to recover.
• It has one of the highest success rates in the industry and supports all the major Mac/Windows versions.
• Users can pick the location from where they lost their files and get back their data by following a simple click-through process.

Download | WinDownload | Mac

If you want, you can follow these steps to learn how to recover data using Recoverit Data Recovery.

Step 1: Select a location to scan

Firstly, just install and launch the Recoverit Data Recovery application on your computer and pick a location to scan. You can select the entire drive or the partition/folder from where you lost your files.

Step 2: Wait for the scan to be over

Once you start the recovery process, the application will try to extract all the lost and deleted content from the selected location. Kindly be patient and let the application complete the process. You can view its progress or just halt the process if you think your files are extracted.

Step 3: Recover your files

That's it! Once the scan is over, you can browse the interface and search for the files of your choice. To save time, you can use the filter option on the interface to get better results.

You can also preview your photos, videos, and documents on the interface to check your files beforehand. In the end, just select the files you wish to save and click on the "Recover" button to extract them to the desired location.

I'm sure that after reading this guide, you would be able to fix the Asus laptop black screen of death problem for sure. While I have listed fixes related to firmware and software issues, you can also check the wiring and hardware problems as well. Also, if you have lost your data while fixing the Asus laptop black screen problem, then you can use a reliable tool like Recoverit. Recommended by experts, it will let you restore all sorts of deleted and unavailable content from your system without any issue.

Download | WinDownload | Mac