How can an organization improve its employee engagement rate?

What makes a workplace a place of work? Is it the office premises, the machine equipment or the luxurious facilities? No, it’s the human workers, also known as the human capital, that determine both the quality of the workplace and the future of the organization. 

The more engaged they are, the better it is for the organization.

With the advent and proliferation of the knowledge economy, corporate leaders have come to realize that they must go beyond acquisition and recruitment and focus on the full employee lifecycle. They recognize the importance of discovering viable employee engagement strategies to maximize their human capital investment and turn them into high-ROI assets for the business.

With effective employee engagement ideas, employees will not only have the ability to improve their performance but will also bring unique benefits to the organization in the form of higher profitability, better customer retention, better talent acquisition and retention, lower employee turnover, and a safer work environment. This adds to the bottom line quarter over quarter and ensures long-term prosperity for the organization.

Does Your Work Style Align With Your Zodiac Sign?

Take our workplace Zodiac quiz to find out!

♉♊♌♍♐

What is Employee Engagement?

In a 2017 study by Gallup, it was found that only 15 percent of the world’s one billion workers are engaged at work. That’s an alarming statistic. Lower engagement leads to lower productivity and thus, slower economic growth

It’s a downward spiral that originates with our lack of understanding of human capital management, or more specifically, employee engagement. It is clear that very few organizations truly understand or value the meaning of the term.

That brings us to the question, “what is employee engagement?” It sounds simple but goes deep. Let us start with what it is not. It is not a strategy. The word “strategy” connotes being able to bring about a preferable outcome through tactical moves. However, what a sound employee engagement strategy essentially does is boost the likelihood that the relationship between the employee and the organization will be positive in nature. 

Here’s a quote by Annette Franz on the topic:

“Employee engagement cannot be a strategy because engagement comes from within the employee. It’s the emotional connection or commitment that an employee has to the organization that then causes the employee to want to put forth the additional effort to ensure the organization and the brand succeed.”

But for the sake of this article, we have used the term strategy to signify the necessary steps you can take in order to ensure that the employees achieve a positive emotional connection with the organization and, above all, the work they are assigned to do. In light of that, there are three parts of any feasible employee engagement strategy:

• Physical – employees exert a high amount of energy to do the work. The level of complexity of work corresponds to the employees’ specialized skill sets.

• Emotional – employees understand the job’s significance and put their heart into the job. They feel challenged and inspired while doing it and feel a sense of achievement when finished.

• Cognitive – employees become engrossed with their work and start to get into the flow. 

When an employee is engaged on these three levels, his or her personal investment in the work is maximum and he or she starts to feel an emotional connection to it. 

Are you worried your business could be doing more when it comes to employee engagement but isn't? Check out how we helped numerous business improve their engagement and workplace environments!

Learn More about Workmates

The Benefits of an Engaged Workforce

Engaged employees….

• Are self-motivated

• Have a clear understanding of their roles

• Recognize the significance of their contribution

• Focus on future training and development

• Feel that they belong to the community—that is, the organization

Employee engagement results in improved motivation and better job satisfaction, and thus, a lower cost to value ratio for your human personnel expenditure. It goes like this: while every employee adds to the bottom line, every engaged employee adds that much more.

This idea, also known as the service-profit chain, was introduced by Harvard researchers in the 1990s that traces business profitability and customer loyalty right back to engaged, motivated employees.

Top corporate leaders know that engaged employees can help raise productivity, increase profits, enhance customer experience, foster brand loyalty, and facilitate growth.

Employee Engagement Strategy #1 – Adopt a Bottom-Up Approach

The construction of a house starts by building the right foundation at the bottom—not the roof! With any major decision in the organization, it is warranted that it starts at the lowest tiers—your employees. Conduct questionnaires and surveys that permit your employees to express their opinions and concerns. This research shows that 1 in 6 employees are so unhappy they are looking for a new job. A survey might be the best way to spur your employee engagement strategy. The more you ask for their opinions, the more they feel esteemed, entitled, respected, and like they belong to the organization.

Employee Engagement Strategy #2 – Promote Two-Way Communication

To promote employee engagement, the first requirement is to keep the employees out of the dark. If organizations act secretive and only divulge information on a “need-to-know” basis, it will likely cause lower engagement rates among their employees. Transparency begets trust when employees get to understand how corporate decisions will affect the workplace or how they should deal with situations.

But is disseminating information enough? No, communication should go two ways—the employees should be encouraged to share their concerns so they don’t feel ignored or unvalued. Top business leaders generally believe in the open door policy and do not use “top-secret” information to their advantage.

Employee Engagement Strategy #3 – Encourage Community Participation

An organization is essentially a community; each member fulfills a specific task and serves the community as a whole. To encourage this community spirit among your employees, any engagement activity can help, from organizing a big annual event to simply taking a team out to lunch. 

Not withstanding the hierarchy present in the organization, it is better to maintain a certain level of equality and unbiasedness where everyone feels they are important to the community.

This philosophy is typical in the new-age technology startups where they adopt a more casual, no-walls organizational policy. Though sustaining this new business approach might be tricky, it can lead to highly engaged staff.

Employee Engagement Strategy #4 – Recognize Good Work

Two out of three employees feel they do not get enough recognition for their work. As a result, most employees will not deliver their maximum potential and may engage in unwanted behavior. Also, highly-trained and qualified talent is always looking for better options out there.

For this reason, it is wise to create a recognition-rich environment where good work is rewarded with perks and incentives. At the very least, a few good words and a certificate of appreciation can go a long way in letting others feel valued for their work. 

It’s worth noting here that every form of recognition should conform to the organization’s mission, goals, and philosophy. It is about steering the human capital in the right direction, after all.

Employee Engagement Strategy #5 – Invest in Personal Growth

This is part of the nurturing phase of human capital management. Every human asset that you acquire should be fostered and polished to assist in the long-term growth of the organization. Whether it is by running a proprietary training program or sponsoring higher education for your employees, you are not only investing in the future of your company but also creating a sense of loyalty among your employees.

Remember, every employee loves a company that supports them in their professional career and adds value to their personal lives. Want to retain top-notch talent in your organization? Do not act selfish or dismissive. Ensure their personal growth and you will reap the benefits.

Employee Engagement Strategy #6 – Hire Competent Managers

Your secret weapon to spur employee engagement is the managers—they are the middlemen between boardroom members and the employees. In most cases, the employees interact with the top-level executives rarely, if ever, but have daily interactions with their immediate bosses. Whether they are feeling secure, angry, or ignored depends on the tact of the respective manager. 

Are they capable of handling the employees? If not, what can they do better? 

Gallup’s chairman, Jim Clifton, once said:

“Employees—especially the stars—join a company and then quit their manager. It may not be the manager's fault so much as these managers have not been prepared to coach the new workforce.”

While organizations can choose to educate their managers on how to better engage their employees, it is always better to hire a capable manager first. Check their professional background and try to see if they are suited for the tricky job waiting for them. 

Employee Engagement Strategy #7 – Create a Sense of Purpose

Employees are not robots; they are human. Organizations that tend to see employees as a commodity that can be bought at a certain price have not woken up to the true essence of human capital, unfortunately. Your employees are not another factor of production, but prospective champions of your organization’s values and principles.

Although a hefty paycheck definitely helps, when an employee feels an emotional connection to your brand they will be able to provide higher personal investment and contribute in far greater measure. 

One of the ways to ensure this is to let your employees know how significant their contribution is. Tell them how it is helping in achieving the organization’s business objectives. Simply speaking, organizations need to start making their employees feel that they matter.

Employee Engagement Strategy #8 – Sketch a Success Roadmap

This applies most if you hire millennials in your organization. For many millennials, just coming to the office, doing the work assigned, and taking the paycheck back home is not enough. They are more conscious about where they will stand in the next five or ten years. They need to know there are sufficient growth prospects for the role they are fulfilling.

Sketching a proper roadmap of success is yet another pillar to a successful employee engagement strategy. Holding regular career counseling sessions or chalking out a clear career advancement path might help a lot when it comes to millennial employee engagement. 

Employee Engagement Best Practices

The five best practices for employee engagement are as follows:

1. Communicate Employee Engagement Strategy

The success of the strategy depends on how well everyone understands it in the first place. These are the main points that need to be addressed:

• What is the strategy and what does it achieve for the organization?

• How is it going to be conducted (through surveys, existing data, etc.)? 

• What will be measured (customer engagement, productivity, etc.)?

• Details of the survey and the updates after that.

• How will the organization improve its metrics?

• The more detailed, the better—always.

2. Identify Action Areas

Without specific areas to measure and rectify, it would not be possible for an organization to deploy an effective employee engagement strategy. Instead of trying to work all drivers of employee engagement, organizations should answer two questions: “Which are the most critical drivers of employee engagement?” and “Which among them can possibly be tackled with available resources?”

Proper resource planning with concrete action areas makes or breaks a good strategy.

3. Identify S.M.A.R.T. Goals

This one is a no-brainer. Without any goals, an organization does not have a direction to follow. What does it want to achieve? What does it need to improve? What is the role of the strategy? All these questions need to be answered first.

Moreover, such goals need to be specific, measurable, achievable, realistic, and timely—that is, S.M.A.R.T. With tangible outcomes in mind, managers will be able to properly execute the strategy and figure out whether it is following the expected results or not.

4. Prepare Action Plan

Once the particular goals are in place, it is time to prepare an action plan on how to attain them. At this stage, the allocation of resources and definition of key performance indicators (KPIs) are taken care of to facilitate the measurement of progress.

It is vital to note that the effectiveness of the action plan resides on the direct supervisors. Employee engagement rates soar when they distribute the results and propose future endeavors.

5. Ensure Sustainable Development

A proper employee engagement strategy also enlists on how best to sustain engagement efforts over time. Countless research and industry best practices suggest organizations:

• Commit to a long-term strategy that goes beyond one simple survey

• Involve both leadership and staff and gain a middle ground for better collaboration

• Measure and optimize until it reaches the desired numbers

• Align with business goals for better consistency.

Frankly, an effective employee engagement strategy is not a one-day affair. Only an ongoing process will obtain incredible results.

The Ultimate Guide to Employee Engagement

Employee engagement is crucial for a business. It increases productivity, boosts innovation, increases retention, and brings a good name for your organization. 

It is also said that employees who do not feel adequately recognized face a lower engagement. They are twice as likely to leave their job in the next year.

However, there are so many features to tracking employee engagement and strategies for improving employee engagement, especially for remote teams. 

So if you are confused about where to start, here is the ultimate guide to employee engagement.

Hire with employee engagement in mind

The decisions you make while hiring can lead to different results in the engagement of an individual employee as well as workforce engagement across the organization. 

Every new hire you make has the possibility to impact how employees interact with each other, either strengthening the values of your organization or detracting from the work culture.

A successful hire occurs when a new employee aligns with the organization in many different aspects, including job details as well as the company’s overall culture. 

• Salary: Your new employee’s salary expectations should match what the company can unfailingly offer.

• Values: Your new hire should respect how the organization operates to attain its goals.

• Competency: The new hire should have the skills to meet the responsibilities demanded by the position.

• Culture: The new hires should possess personal and emotional skills to be on the same page with their new colleagues and management.

Only when employees can align with all the aspects they will be ready to engage with your business.

Are you worried your business could be doing more when it comes to employee engagement but isn't? Check out how we helped numerous business improve their engagement and workplace environments!

Learn More about Workmates

Leverage onboarding tools and employee training 

Your new hires are only learning to navigate the complexity and will need assistance in specific areas. 

Thus, your first step should be to understand their viewpoint and work towards offering an onboarding experience that will keep them engaged.

According to a survey, 43% of new hires leave their jobs in the first 90 days as they felt that the role described during the process of hiring wasn’t what they experienced when they begin to work.

Another statistic suggests that organizations that offer inadequate onboarding programs have twice more chances of facing employee turnover.

This goes to show just how essential user onboarding can be! 

The first impression is crucial and will have a significant impact on new employees’ expectations. However, first impressions don’t stop after new hires accept an offer. 

Your newest employees will evaluate their experience more carefully during the initial few weeks with your business. If you are able to provide what you promised during the hiring process, it will deepen that initial good impression and make way for employee engagement.

So while onboarding requires several different tasks for compliance, you should not overlook the training and relationship building that will set a pattern of employee engagement from the start.

Consider using Whatfix’s on-demand employee training in-app to train your employees in real time. The interactive on-the-job eLearning solution enhances your training by aiding employees in their entire learning process while working.

Work on professionally developing your employees 

If statistics are anything to go by, more than 70% of high-retention-risk employees will leave a company if they see no future progress in the present job.

If your employees feel that you don’t care about their professional development, they may see themselves as a denigrating asset.

Ask yourself why you value your employees. Is it for what they are offering right now, or you value them for what they can become while they work with you? If you are able to align your organization’s growth opportunities with the factors that motivate employees, it will increase employee engagement.

Abraham Maslow’s hierarchy of needs elucidates different human motivation that starts with physical needs at the bottom that extend to self-actualization at the highest level. 

Though the needs at the bottom take priority over the needs at the top, when you fulfill the needs at the top, it brings more satisfaction.

Improve retention with employee engagement 

It has been seen time and again that regular communication between managers and employees have assisted in developing engaged employees. Another chance to help you continue this effective communication, allowing managers, employees, and leadership to offer authentic feedback and learn from each other is the exit interview process. 

You should take action wherever necessary. Even when the economy is thriving, if there is an incompetent employee, you shouldn’t hesitate to replace him or her. 

Employee engagement doesn’t blend with employee disengagement. If an employee is not showing any signs of improving their performance or making desirable changes, you can dismiss them while defending the other employees on that team. 

To engage departing employees, you should offer appropriate transparency. Your employees will have their own reason why they depart. The appropriate details provided by the team members when they depart can aid the rest of the employees to process the change without making cynical guesswork. 

Apart from that, recognize your employees’ reasons why they are leaving voluntarily. When you understand and categorize the reasons employees leave, it will help your organization to improve.

If any engaged employees are leaving voluntarily, stay connected with them. You can consider curating alumni networks to be in contact with past employees. It will give you access to expanded networking and employment opportunities. 

Plus, it might make some employees come back to your organization with new skills and experiences in case a new position opens up.

Are you worried your business could be doing more when it comes to employee engagement but isn't? Check out how we helped numerous business improve their engagement and workplace environments!

Learn More about Workmates

Conduct best employee survey practices

As per 90% of workers, they are more likely to stay at an organization that takes and acts on feedback.

Learn what matters to employees most by conducting a survey of them. Your chief goal of surveying your employees should be to start a discussion and understand what will increase the level of personal investment at work.

Conduct the survey in such a way that it will yield the most thoughtful, timely responses. The catch here is to keep the surveys short and conduct frequent pulse surveys.

Conducting short but regular surveys work better rather than conducting long and irregular surveys for both employees and employers. It is because the fewer number of questions let employees think properly and reply at a higher rate.

Additionally, it’s a great idea to build a habit of transparency and share the results. Sharing all the data collected from surveys will demonstrate transparency and help you to engage employees. 

There you have it— the ultimate five tips to help you engage your employee. Following this guide will help you to engage your employee and retain them. Employee engagement will open doors for performance growth within organizations. It can increase productivity, boost innovation, increase employee retention, and boost the reputation of your organization.

You can’t build employee engagement in one day. But if you work on engaging your employees, you will find different benefits throughout the lifecycle of the employee, both for the employee and the organization.

How to Get Started

This is where most get stuck.

The best way to get started is to identify where you stand. Get a meeting with the managers and the employees. Identify what the current employee engagement rate is.

Invest in proper employee engagement software (Workmates, for example) to make the entire process easier. This platform is your perfect starting point in putting these employee engagement strategies into action.

If you are hiring new employees this season,  here is a bonus, FREE report—“The New Hire Orientation Process What To Do & Where To Start”—that details the ideal onboarding process for new hires. 

About author: This article is written by our marketing team at HR Cloud. HR Cloud is dedicated to providing powerful solutions for your HR teams and creating an exceptional employee experience. Our aim is to help your company improve employee engagement, onboarding, and to save you valuable time!

How can an organization improve employee engagement?

How can an organization improve its employee engagement rate quizlet?

What is employee engagement and how do you improve it?

What factors increase employee engagement?