"Supply Chain 4.0 - the application of the Internet of Things, the use of advanced robotics, and the application of advanced analytics of big data in supply chain management: place sensors in everything, create networks everywhere, automate anything, and analyze everything to significantly improve
performance and customer satisfaction" Over the last thirty years, logistics has undergone a tremendous change: from a purely operational function that reported to sales or manufacturing and focused on ensuring the supply of production lines and the delivery to customers, to an independent supply chain management function that in some companies is already being led by a CSO - the Chief Supply Chain Officer. The focus of the supply chain management function has shifted to advanced
planning processes, such as analytical demand planning or integrated S&OP, which have become established business processes in many companies, while operational logistics has often been outsourced to third-party LSPs. The supply chain function ensures integrated operations from customers to suppliers. Trends in supply chain management Industry 4.0 creates a disruption and requires companies to rethink the way they design their supply chain. Several technologies
have emerged that are altering traditional ways of working. On top of this, mega trends and customer expectations change the game. Besides the need to adapt, supply chains also have the opportunity to reach the next horizon of operational effectiveness, to leverage emerging digital supply chain business models, and to transform the company into a digital supply chain. Several mega trends have a heavy influence on supply chain management: there is a continuing growth of the rural areas
worldwide, with wealth shifting into regions that have not been served before. Pressure to reduce carbon emissions as well as regulations of traffic for socioeconomic reasons add to the challenges that logistics are facing. But changing demographics also lead to reduced labor availability as well as increasing ergonomic requirements that arise as the workforce age increases. At the same time customer expectations are growing: the online trend of the last years has led to increasing service
expectations combined with a much stronger granularization of orders. There is also a very definite trend towards further individualization and customization that drives the strong growth of and constant changes in the SKU portfolio. The online-enabled transparency and easy access to a multitude of options regarding where to shop and what to buy drives the competition of supply chains. To build on these trends and cope with the changed requirements, supply chains need to become much
faster, more granular, and much more precise. Exhibit 1
We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: Vision of the future state The digitization of the supply chain enables companies to address the new requirements of the customers, the challenges on the supply side as well as the remaining expectations in efficiency improvement. Digitization brings about a Supply Chain 4.0, which will be …
Digital waste prevents supply chains from leveraging the potential of Supply Chain 4.0 In today's supply chains many sources of digital waste can be found (in addition to the existing waste) that prevent the potential of Supply Chain 4.0. It is crucial to understand the sources of waste and develop solutions to reduce/avoid it in the future state. The sources of digital waste can be classified in three types: 1) Data capturing and management. Often, available data is handled manually (data collection in a system, paper-based data handling, etc.) and not updated regularly, e.g., master data on supplier lead time that is entered once (sometimes even only dummy numbers) and then remains unchanged for years. Another example in warehousing is advanced shipping notifications, which are received but not used to optimize the inbound process. On top of these examples, it is typically not clear which additional data could be leveraged to improve processes, e.g., sensing of supply disruptions - if the lead time of a supplier is continuously increasing, a warning should be sent out to make planners aware of the situation and enable them to mitigate supply disruptions at an early stage. In current systems, this signal will not be recognized and will lead to a lower supplier service level reported at the end of the month. If the worst comes to the worst, the issue will cause trouble in the assembly line replenishment and operational problems. 2) Integrated process optimization. Many companies have started to implement an integrated planning process, but very often this is still done in silos and not all information is leveraged to achieve the best planning result possible. In addition, it can frequently be observed that automatically determined planning or statistical forecast data is manually overwritten by planners. Especially for parts moving at medium or high speed, the manual overwrites usually have a negative impact on the forecasting accuracy. Beside the intracompany optimization, the process optimization between companies has not been fully leveraged yet and improvement potentials created by increased transparency are not realized. To get to the advanced level of integrated process optimization, the organizational setup, governance, processes, and incentives need to be aligned within and between partners in the supply chain. 3) Physical process execution of humans and machines. Nowadays, warehousing, assembly line replenishment, transport management, etc. is often done based on gut feeling, but not leveraging available data, e.g., to improve pick paths in the warehouse. Warehouse operations are still managed in batches of one to two hours, not allowing the real-time allocation of new orders and dynamic routing. Also, opportunities arising from new devices, such as wearables (e.g., Google Glass) or exoskeletons, are not leveraged. Increasing operational efficiency leveraging Supply Chain 4.0 Supply Chain 4.0 will impact all areas in supply chain management. We have developed the McKinsey Digital Supply Chain Compass (see figure on next page) to structure the main Supply Chain 4.0 improvement levers and to map them to six main value drivers. In the end, Exhibit 2
We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: Planning The future supply chain planning will largely benefit from big data and advanced analytics as well as from the automation of knowledge work. Two example levers with significant impact are "predictive analytics in demand planning" and "closed-loop planning." Predictive analytics in demand planning analyzes hundreds to thousands of internal as well as external demand influencing variables (e.g., weather, trends from social networks, sensor data) with Bayesian network and machine learning approaches to uncover and model the complex relationships and derive an accurate and granular demand plan. These new technologies enable a significant improvement of demand forecast accuracy, often reducing the forecasting error by 30 to 50 percent. Also, the days of a "single truth" regarding the forecasting numbers are over - these advanced algorithms provide probability distributions of the expected demand volume rather than a single forecast number. This allows for targeted discussions, including upside potential and downside risks in the S&OPs, and advanced inventory management approaches. Widely automated and fully integrated closed-loop demand and supply planning breaks the traditional boundaries between the different planning steps and transforms planning into a flexible, continuous process. Instead of using fixed safety stocks, each replenishment planning considers the expected demand probability distribution and replenishes to fulfill a certain service level - the resulting implicit safety stocks are therefore different with every single reorder. Another powerful feature of closed-loop planning is the integration of pricing decisions with the demand and supply planning; depending on the stock levels, expected demand, and capability to replenish, prices can be dynamically adapted to optimize the overall profit made and minimize inventories at the same time. Physical flow Logistics will take a huge step change through better connectivity, advanced analytics, additive manufacturing, and advanced automation. For example, as warehouses are being automated, we will see a significantly increasing amount of autonomous and smart vehicles, and 3-D printing changes warehousing and inventory management strategies completely. The next generation of touch, voice, and graphical user interfaces and their quick proliferation via consumer devices facilitates a much better integration of machines in almost any process in warehousing operations. For example, the breakthrough of optical headmounted displays, such as Google Glass, enables location-based instructions to workers, giving guidance for the picking process. Advanced robotics solutions have emerged for the improved picking of cases and single pieces, and the use of exoskeletons (that emulate the human physiology and can support straining manual movements) will have a major impact on warehouse productivity. In total, warehouse automations become much more holistic, with some warehouses being fully linked to production loading points, so that the entire process is carried out without manual intervention. Autonomous and smart vehicles will lead to significant operating cost reduction in transportation and product handling and at the same time provide benefits regarding lead times and lower environmental costs. The use of self-guided vehicles in controlled environments (e.g., mines) or on-premise solutions (e.g., trains) as well as AGVs in warehouse environments are already operational and will further grow significantly in the near future. Autonomous trucks for use on public streets, however, are just being piloted in Europe and North America with promising results so far. Besides the automation of warehouse processes, additive manufacturing will also have a significant impact on physical flows in the supply chain. For example, 3-D printing has become much more relevant for a broad range of business applications, such as local production of slowly moving spare parts or tools. This development is driven by an expanding range of printing materials, rapidly declining prices for the printers, and increased precision and quality. By now, the first production facilities that operate exclusively with 3-D printers have been established. Performance management Performance management is indeed changing tremendously. Whereas in the past, the generation of KPI dashboards was a major task and KPIs were only available at aggregated levels, now granular data is available in real time from internal and external sources. This moves the performance management process from a regular, often monthly process to an operational process aimed at exception handling and continuous improvement. For example, planners can be pointed to critical supply chain disruptions and further supported by an automatic handling of minor exceptions or potential solutions for the larger ones. Automated root cause analyses are one approach for exception handling. The performance management system is able to identify the root causes of an exception by either comparing it to a predefined set of underlying indicators or by conducting big data analyses, leveraging data mining and machine learning techniques. Based on the identified root cause, the system will automatically trigger countermeasures, such as activating a replenishment order or changing parameter settings in the planning systems, such as safety stocks. Order management Two examples of how order management is improved are no-touch order processing and real-time replanning, which lead to lower costs through automation of efforts, higher reliability due to granular feedback, and superior customer experience through immediate and reliable responses. No-touch order processing is the logical next step after implementing a reliable available-to-promise (ATP) process. Through an integration of the ordering systems, linking to ATP, and through an enrichment with order rules, the system can be used to fully automate the ordering process. The goal is to have a complete "no-touch" process, where no manual intervention is required between order intake and order confirmation. Very stringent order rules that have to be followed, and continuously updated master data are prerequisites. Real-time replanning enables order date confirmations through instantaneous, in-memory replanning of the production schedule and the replenishment in consideration of all constraints. Therefore the supply chain setup is always up to date, leading to a very reliable planning base. On top, additional services can be offered to the customers, e.g., a faster lead time for a certain premium fee, so the customer can see the feasibility and the updated dates at a glance. Collaboration The supply chain cloud forms the next level of collaboration in the supply chain. Supply chain clouds are joint supply chain platforms between customers, the company, and suppliers, providing either a shared logistics infrastructure or even joint planning solutions. Especially in noncompetitive relationships, partners can decide to tackle supply chain tasks together to save admin costs, and also to leverage best practices and learn from each other. Another major field within collaboration is the end-to-end/multitier connectivity. Where some automotive companies have already started collaborating throughout the entire value chain (e.g., from the cow farmer to the finished leather seat in the car), other companies still need to close this gap. The collaboration along the value chain allows for overall much lower inventories through an exchange of reliable planning data, a step change in lead time reduction through instantaneous information provision throughout the entire chain, and an early-warning system and the ability to react fast to disruptions anywhere. Supply chain strategy Following the need for further individualization and customization of the supply chain, supply chain setups adopt many more segments. To excel in this setting, supply chains need to master "microsegmentation." The granularization of the supply chain into hundreds of individual supply chain segments based on customer requirements and own capabilities designed in a dynamic, big data approach allows to mass-customize supply chain offerings. Tailored products provide optimal value for the customer and help minimize costs and inventory in the supply chain. Impact of Supply Chain 4.0 Eliminating today's digital waste and adopting new technologies is a major lever to increase the operational effectiveness of supply chains. The potential impact of Supply Chain 4.0 in the next two to three years is huge - up to 30 percent lower operational costs and a reduction of 75 percent in lost sales while decreasing inventories by up to 75 percent are expected, at the same time increasing the agility of the supply chains significantly. How did we calculate these numbers? The impact numbers are based on our experience from numerous studies and quantitative calculations - the three performance indicators are highly correlated, e.g., an improved inventory profile will lead to improved service level and lower cost.
Exhibit 3
We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: Capturing the value is a journey that can be started right away. Where it starts depends on the digital maturity of the current supply chain. The McKinsey digital walk-through helps companies appreciate the current digital maturity of the organization, create a sound understanding of the required levers to pull to reach the next performance level leveraging Supply Chain 4.0 tools to shape the road map for digitization, and estimate the potential impact. The diagnostic tool assesses the supply chain systematically based on six value drivers and five assessment dimensions (e.g., data, analytics). It differentiates between three archetypes of maturity levels. Supply Chain 2.0 characterizes "mainly paper-based" supply chains with a low level of digitization. Most processes are executed manually. The digital capabilities of the organization are very limited and available data is not leveraged to improve business decisions. Supply Chain 3.0 describes supply chains with "basic digital components in place." IT systems are implemented and leveraged, but digital capabilities still need to be developed. Only basic algorithms are used for planning/forecasting and only few data scientists are part of the organization to improve its digital maturity. Supply Chain 4.0 is the highest maturity level, leveraging all data available for improved, faster, and more granular support of decision making. Advanced algorithms are leveraged and a broad team of data scientists works within the organization, following a clear development path towards digital mastery. Exhibit 4
We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: Transformation into a digital supply chain The transformation into a digital supply chain requires two key enablers - capabilities and environment. Capabilities regarding digitization need to be built in the organization (see the chapter on capability building) but typically also require targeted recruiting of specialist profiles. The second key prerequisite is the implementation of a two-speed architecture/ organization. This means that while the organization and IT landscape are established, an innovation environment with a start-up culture has to be created. This "incubator" needs to provide a high degree of organizational freedom and flexibility as well as state-of-the-art IT systems (two-speed architecture independent of existing legacy systems) to enable rapid cycles of development, testing, and implementation of solutions. Fast realization of pilots is essential to get immediate business feedback on suitability and impact of the solutions, to create excitement and trust in innovations (e.g., new planning algorithms), and to steer next development cycles. The "incubator" is the seed of Supply Chain 4.0 in the organization - fast, flexible, and efficient. About the authors: Knut Alicke is a Master Expert in McKinsey's Stuttgart office, Jürgen Rachor is a Senior Expert of the Supply Chain Management practice in the Frankfurt office, and Andreas Seyfert is an Associate Partner in Berlin office and a core member of our Supply Chain Management Practice. Which of the following terms describes a rethinking and redesigning of business processes developed in 1990's to reduce waste and increase performance?Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, service and speed.
Why is the bullwhip effect named after a bullwhip?The effect is named after the physics involved in cracking a whip. When the person holding the whip snaps their wrist, the relatively small movement causes the whip's wave patterns to increasingly amplify in a chain reaction.
What does the term vertical integration refer to quizlet?vertical integration is the process in which several steps in the production and/or distribution of a product or service are controlled by a single company or entity, in order to increase that company's or entity's power in the marketplace.
Which of the following can mitigate the bullwhip effect?Maintain consistent, smaller order sizes – Offering bulk discounts may attract customers but it also unnecessarily increases inventory levels and magnifies the bullwhip effect. Encouraging orders according to customer need instead of bulk discounts helps mitigate the bullwhip effect.
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