Bản khắc phục lỗi win 10 april update năm 2024

Find the most updated information for Windows 10 update related issues along with tips on actions to take before installing the update on your PC.

Before you update

Before you update the Windows 10 versions of your computer, here are a few recommended steps that should be completed

1. Check product compatibility:

   Installing Windows 10 updates on non-compatible products may result in issues that may break functions or features. HP keeps a record of all products that are tested for newer Windows 10 versions. For tested products, HP will provide updated driver and software. Click here to view a list of tested products

2. Run Performance tune-up:

   HP performance tune up can help improve system performance and free-up space so that updates can download and install on you PC.

Powered by HP Support Assistant

HP Performance Tune Up Check analyzes and optimizes your PC to resolve system freeze issues and improve performance.

1. Update BIOS:

   BIOS is a key element that ensures newer updates and existing components can work together. Ensure that you have the latest BIOS installed in your PC before updating Windows 10. To learn more about how to install updated BIOS, visit the documents below.

   • Updating the BIOS for HP Laptops
   • Updating the BIOS for Desktops

2. Update Graphics Drivers:

   An out-of-date graphics driver can cause the Windows update to fail and roll back. It is recommended to check and ensure that the latest Graphics drivers are installed in your computer before starting the update process. Visit the to select your product and download the latest driver.

3. Check for updates:

   Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available. For additional information visit Updating drivers and software with Windows update.

Windows 10 Known Issues

HP and Microsoft work together to identify issues that may occur post Windows 10 updates. As issues are identified, HP will release updated drivers and software as fixes through Windows update as well as our Software Download pages. It is recommended that you run all Windows updates to ensure that all latest drivers, software and fixes are installed in your PC. Here is a list of top known issues that may occur on HP products post a Windows 10 update is installed.

Issue Description Recommended Solution Synaptics TouchPad Driver Settings Cleared After Updating Windows 10Update the driver settings Last updated: 12-Dec-2019Outdated Intel RST Driver Prevents Upgrade to Microsoft Windows 10Update the Intel RST driver Last updated: 09-Aug-2019No Sound after installing Windows 10 Update N/AError: "This PC can't be upgraded to Windows 10" When Upgrading to Windows 10 Version 1903Remove all external media and USB devicesLast updated: 28-May-2019Windows 10 RS5 Upgrade Stops Responding at HP Logo ScreenDownload and install the BIOS update Last updated: 15-Mar-2019HIDClass Driver Fails to Install Through Windows UpdateDownload and install the HP Wireless Button Driver Last updated: 27-Feb-2019Low disk space error appear when attempting to upgrade to Windows 10 April 2018 update on a 32GB storage hard driveFree up storage on 32GB hard drive Last updated: N/ASystem crashes with blue screen and UEFI screen appears after reboot when upgrading to Window April 2018 update Install Windows Update KB4100403 Last updated: 08-May-2018Windows Defender Security Center error - update your security processor or TPM firmware after Windows 10 April 2018 update Update your Security Processor (TPM) Firmware Last updated: 21-May-2018

Fix Issues

Fix common issues in Windows 10 like wireless and Bluetooth, no sound and blue screen errors

Topics on this page

How to use Bluetooth on Windows 10 HP PCs

Bluetooth wireless technology provides short-range communications that replace the physical cable connections that traditionally link electronic devices, such as printers, audio devices, and computers. Some examples include:

• Sharing pictures with other Bluetooth devices nearby
• Sending files to a Bluetooth printer
• Transferring files to nearby Bluetooth computers
• Listening to music on a Bluetooth headset

The document below will help you learn to connect and use Bluetooth compatible devices to your computer, such as printers and headsets.

• Using Bluetooth Devices in Windows 10

Slow Performance on Windows 10 HP Computer

Your computer is not performing as expected? Do you see any of the following symptoms?

• Performance issues with a program or application<
• Issues trying to start Windows<
• Issues trying to shutdown Windows
• Windows Update freezes or hangs
• Performance issues with games
• Programs stop responding

To resolve these issues, try HP Performance Tune-up

Powered by HP Support Assistant

HP Performance Tune Up Check analyzes and optimizes your PC to resolve system freeze issues and improve performance.

Sound not working on Windows 10 HP PCs

Are you experiencing the following sound or audio issues?

• No sound coming from the speakers
• No volume or the audio is not working
• Sound is muffled, intermittent, crackling/popping or otherwise distorted

Follow the steps in these documents given below to find solutions to resolve many sound or audio problems on your HP computer.

• HP Notebook PCs - No Sound from Speakers
• HP Desktop PCs - No Sound from the Computer

Powered by HP Support Assistant

HP Audio check performs various diagnostic tests and resolves audio issues automatically and provides a Test button for you to verify that sound issues are resolved.

Wireless Network and Internet Connection issues in Windows 10

A variety of software and hardware problems can cause your Wi-Fi to stop working. This document contains instructions to solve wireless Internet problems in Windows 10 including slow connection, no internet, connection drops, or service not detected.

• Troubleshooting Wireless Network and Internet in Windows 10

Powered by HP Support Assistant

HP Network Check is a comprehensive network diagnostic that can automatically diagnose, repair and easily help you troubleshoot the issue that is preventing your network or internet from functioning correctly.

Blue screen error messages in Windows 10 HP PCs

There are many reasons that a computer does not start up or boot into the Windows operating system or displays a blue screen when operating. If your computer displays a blue screen, review this document to guide you with the solution.

• Error Messages Display on a Blue Screen in Windows 10

Microsoft Error Lookup

Use this search tool to find more information from Microsoft related to Windows error codes that you may encounter in your HP Product.

Touch screen not working on Windows 10 HP PCs

If your computer touch screen is not responding when tapped, or if the mouse pointer moves to the wrong place on the screen, follow the steps in this document below to fix the touch screen performance.

• Troubleshooting Touch Screen Issues in Windows 10

HP Battery Check

Is your HP battery not charging or not holding a charge? If you are facing battery related issues with your HP Notebook PC, you may need to replace or calibrate the battery. Test your battery condition and improve battery life using HP Battery Check Utility

Powered by HP Support Assistant

HP Battery Check provides a simple but accurate test of the battery for notebooks and provides advanced information on the state of the battery and any maintenance action that may be required.