Last Update date : Jul 11. 2022 Show Google have introduced a new device protection measure following a factory reset. Once the device is rebooted, you will need to re-enter your Google account details to complete the set up. Q: What is it for? Q: Which devices does this relate to? A: The extra protection measure is applicable for devices running Android OS 5.1 Lollipop or higher. Q: What do I need to do? A: Enter your Google account details when prompted, and this will take you through the remaining set up steps. Troubleshooting:Q: I entered my Google details and it returned me to the Terms and conditions screen. A: If you have more than one Google account and or do not use the Google account registered for protection during set up, or enter your information incorrectly, the device will return to the Terms and conditions screen. Ensure you enter the Google details for the account on your device. Q: Why can't I skip the 'Connect to Wi-Fi' step? A: If you do not have a SIM card in the device, you will need to connect to Wi-Fi in order to complete the set up. 1 The device will take you to the Wi-Fi screen. Drag the Wi-Fi bar to the right so it appears as 'On' 2 Tap on the network you need to connect to and enter the password if prompted 3 You can now start entering your Google account details Q: I recently changed my Google password but it won't let me complete the set up A: For security purposes, you can't use an account to complete the set up if the password was changed within 72 hours. Wait 72 hours after changing your password, and try again. Q: How can I enable or disable this measure? A: The Google Factory Reset Protection is enabled automatically when a Google account is registered on a device. To disable it, you will need to remove the Google account from the device. Please note that if you send your device away for a service which may need a reset, you will need to remove the Google account prior to sending it to the Service Centre. Follow the below steps to remove your Google account from the device: 
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Can you bypass Google account verification after reset?Below are the steps to bypass Google account verification after reset on Android without a SIM card: Pull out the SIM card from the device and reboot. Pass over the SIM notification and select the language. Next on the appeared form where you have to provide email and phone number details, long hold the “@”
When you factory reset your phone does it delete your Google account?A factory data reset erases your data from the phone. While data stored in your Google Account can be restored, all apps and their data will be uninstalled. To be ready to restore your data, make sure that it's in your Google Account. Learn how to back up your data.
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