S.No.
| Manufacturing Operations
| Service Operations
| | 1.
| Manufacturing operations produces tangible output (ie; which can be physically seen) from the the conversion process.
| Service Operations produces intangible output( ie; which cannot be physically seen) from the conversion process.
| | 2.
| The output from the manufacturing operations can be consumed over a longer period of time.
| The output from the service operations is consumed immediately.
| | 3.
| Manufacturing Operations are generally based on capital intensive technique as they use more capital(ie; more use of machines and equipments) and less labour.
| Service Operations are generally based on people intensive technique as they use more machines and equipment than machines and equipments.
| | 4.
| In manufacturing Operations, there is no need to contact customer frequently and no need of customer’s participation.
| In service operations, there is need to contact customers frequently and need of customer’s participation as without customer contact no service can be generated.
| | 5.
| In order to measure the performance of the manufacturing operations, sophisticated methods are used.
| In order to measure the performance of the service operations, simple methods(fast and easier) are used.
| | 6.
| Manufacturing operations covers large area as they produce goods for local level, national level or international level.
| Service Operations covers small area as they generally provide services for local people.
| | 7.
| Manufacturing operations which includes production of goods and services are generally technology based.
| Service operations are mainly knowledge and skill based but sometime technology is also required to produce services.
|
Manufacturing and Service Operations FAQsWhich is not an area of significant difference between manufacturing and service operations?a. uniformity of input
b. forecasting demand
c. customer contact
d. labor content of jobs
e. measurement of productivity
Which of the following is
not a characteristic of service operations?a. high customer contact
b. high labor content
c. intangible output
d. easy measurement of productivity
e. low uniformity of input According to PCN analysis, service operations exist only within the area(s) of: a. independent processing.
b. independent processing
and surrogate interaction.
c. independent processing and direct interaction.
d. surrogate interaction and direct interaction.
e. independent processing, surrogate interaction, and direct interaction. Which of these four conflicting goals do service operations balanceAns:The four conflicting goals balanced by Service ooperations
include:
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
a. Tangible product
b. Need for flexible capacity
c. Separation of production from consumption
d.
Large amount of inventory
Which one is not distinctive characteristic of service operationsa) inseparability
b) inconsistency
c) perishability
d) variability
e) intangibility 55.Which of the following is a recent trend in business? Get answer to your question and much more Difficulty: MediumStevenson - Chapter 01 #55TLO: 8Taxonomy: Knowledge56.Farming is an example
of: Get answer to your question and much more Difficulty: MediumStevenson - Chapter 01 #56TLO: 3Taxonomy:
Knowledge57.Dealing with the fact that certain aspects of any management situation are more important than others iscalled:A.analysis of
tradeoffsB.sensitivity analysisC.recognition of prioritiesD.analysis of varianceE.decision table analysis AACSB: RTDifficulty: HardStevenson - Chapter 01 #57TLO: 6Taxonomy: Knowledge58.The fact that
a few improvements in a few key areas of operations will have more impact than manyimprovements in many other areas is consistent with the: Get answer to your question and much more AACSB: ASDifficulty: MediumStevenson - Chapter 01 #58TLO: 6Taxonomy: Knowledge
Which are the significant differences between manufacturing and service operations?
There are five main differences between service and manufacturing organizations: the tangibility of their output; production on demand or for inventory; customer-specific production; labor-intensive or automated operations; and the need for a physical production location.
What is the difference between manufacturing and service?
In general, manufacturers have a standardized way of producing goods. Goods are produced en masse in a factory or warehouse-type environment. One finished product is generally the same as the next. Service Industries include those industries that do not produce goods and instead provide services.
What is the difference between operations and manufacturing?
Production management aims to provide the best quality product at minimal cost and on time. In contrast, the objective of operations management is to ensure the best use of company resources.
What is manufacturing and service operation?
The Manufacturing & Service Operations certification track provides a key element of the operations organization in a company. It is chartered to provide and manage resources and to convert raw materials into finished products.
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