When you set up Google Authenticator two-factor authentication (2FA) in your account, you’re prompted to download a backup key. This code lets you restore access to your account in case you change or lose your phone, or accidentally delete the Google Authenticator app. That’s why it’s very important to keep the key safe – it helps you save time and recover access without contacting support. How it worksIf you have your backup key saved, follow these steps to recover the access:
2. Find and press the "+" sign. 3. Enter the backup key to add your CEX.IO account to Google Authenticator. All done! Now you can sign in to your account again. To disable 2FA:
If you have two 2FA methods enabled, then you can also choose an alternative method to disable 2FA. In this case, you need to enter:
Confirm both text message and email codes are entered, and then hit confirm. Note: after disabling 2FA, we suspend withdrawals on your account for 48 hours. This is an extra security measure to help keep your account data and funds safe. Then re-enable 2FA and save the key:
At the next step you will see the confirmation that the Phone 2FA method is enabled. Note: If you disable and re-enable 2FA, you’ll have two 2FA codes for your CEX.IO account in Google Authenticator. To avoid confusion with duplicate 2FA codes:
Hello. I lost my phone device. Therefore, I can't log in by using Google Authenticator. Is there another way to log in? Maybe through an email pin or byometrical authentication? Thanks. |